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Voice – the Weak Link in Payment Security

According to Salesforce, call centres matter more than ever. By offering personal interaction they provide a better overall experience for customers and as a result have become central to a brand’s strategic advantage over its competitors.

When it comes to payments, however, the benefits of call centres are less obvious. Concerns persist not only about the cost of PCI compliance but also about the security of payments made via the voice channel and the perceptions of customers. Organisations that fail to protect customer data are taking a serious risk:

Semafone has addressed the problem head on. Simultaneously de-scoping the call centre and improving security, our innovative approach benefits customers and call centres alike.

To find out more about how we do this, visit our website or call us on 1-888-736-2366

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To find out more about how we do this, call us on 1-888-736-2366