Triage Assessment

Name*

Company*

Your email*

Phone Number*

Incident Number*

Incident Priority*

When did the issue start happening?*

Can you reproduce the problem? If so, what are the reproduction steps?*

Confirm the triage section you followed to get to incident reporting was:*

Confirm the triage subsection if applicable:*

Are the issues location specific?*

Call examples*

Have there been any changes that you are aware of?*

Please provide screenshots of all visible error messages.*

Is there any other useful information such as actions already taken?*

Signed*

Date*

All the relevant detail from the above should be reported by telephone to the Semafone Support Team in the first instance and then documented in the above and submitted via email to [email protected]

For a full list of Customer Support Telephone Numbers.

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Triage Assessment

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