Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

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July 7, 2017

resources Blog - Can You Reduce AHT while Balancing Other KPIs to Lower Costs?

July 7, 2017
Mandy Pattenden
Can You Reduce AHT while Balancing Other KPIs to Lower Costs?
Semafone

April 12, 2017 | Shane Lewis

resources Blog - Contact Centers: Reduce AHT to Keep Your Customers From Waiting

April 12, 2017
Aaron Lumnah
Contact Centers: Reduce AHT to Keep Your Customers From Waiting
Semafone
Protecting Telephone-Based Payment Card Data Guidance

January 31, 2017

resources Blog - Reducing AHT, Improving Security, and Increasing Customer Satisfaction – Are Not All Mutually Exclusive!

January 31, 2017
Aaron Lumnah
Reducing AHT, Improving Security, and Increasing Customer Satisfaction – Are Not All Mutually Exclusive!
Semafone

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