Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

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Real-time Insights That Help Power Operational Excellence

Your business depends on being able to take secure payments over the phone – without missing a beat. You need to be certain that your Semafone payment solution is operating optimally, and at a level that your customers expect.

Semafone Scout+, Semafone’s monitoring solution provides complete visibility of your entire Cardprotect Voice+ infrastructure and applications, giving you the ability to monitor, troubleshoot, and optimize all these resources.

Dashboards That Cut Through the Complexity

Delivering actionable data insights that make it easy to monitor the core components and applications of Cardprotect Voice+, Semafone’s scalable monitoring
platform cuts through the data clutter and serves up the relevant insights IT operations teams need to make business-critical decisions in real-time.

Easy-to-configure pre-defined dashboards serve up information at-a-glance and graphical representations of core application metrics and key performance indicators (KPIs). Operational teams have the ability to fine-tune dashboards and alerts to meet their exact needs.

To ensure that the right information gets delivered to the right people at the right time, targeted and conditional notifications and alerts can be created for specific teams and job roles. These alerts can even be delivered to users via their mobile devices, so they never miss an issue – even when they are on the move.

Key Features

  • Advanced real-time dynamic monitoring solution, powered by Opsview technology, that delivers access to the core of your transaction platform
  • Easy out-of-the-box configuration, with predefined dashboards and automated alerts
  • Delivers unified visibility of the entire Cardprotect Voice+ IT environment
  • Complete control over who has visibility of what information; define reporting parameters according to job or functional role
  • Push notifications to mobile devices ensure the right people are alerted at the right time
  • Ideal for organizations of any size; deploy on-premises, in the cloud, or hybrid environments