Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact your account manager.

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly.

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Omnichannel Payments – A Secure Click Away

Cardprotect Relay+ enables your business to take payments anywhere and across any digital customer engagement channel, without the need to invest in costly hardware or enter into closed payment ecosystems. Featuring powerful and flexible configuration tools for every channel you choose to transact in, Semafone’s Cardprotect Relay+ platform cuts through payment complexities; making it easy to engage with customers and seamlessly monitor, track, manage or support all your transactions.

Customers simply follow the secure link you provide and enter their payment details, using whichever payment method they choose; and nobody else sees their sensitive personal payment details. Throughout the payment process you’ll receive a relay of updates via live activity monitoring. Now you can engage instantly with customers in any digital channel or empower partner organizations to create and send customers a payment link within seconds.

Voice

Agent Webchat

AI & Chatbots

IM and Social Media

E/M-Commerce

Email and SMS

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You Stay in Control

Easy-to-use modules give you full control and relay feedback on every aspect of your payment environment:

  • Use your existing or preferred communication method – Cardprotect Relay+ is channel agnostic; no need to divert customers to alternative channels for payment
  • Accelerates digital transformation; delivering frictionless customer experience and increased conversion rates
  • Updates ensure you’re able to track the complete live journey of each link, where other solutions only provide insight on the payment itself
  • Cardprotect Relay+ allows you to precisely configure differing payment flows across payment channels you initiate
  • Determine everything, from geographical range, to how long a link stays viable, and how many attempts or retries a customer has to complete their payment
  • Providing multi-card and scheme support, you also have the ability to prevent unwanted card types, or dynamic surcharging by scheme
  • Ideal for organizations with multiple PSPs, integrations and tokenization services

Download the Solution Brief

Easy SaaS Deployment

With no costly hardware to maintain, Cardprotect Relay+ is an API driven SaaS platform that makes integration quick and easy. Its feature rich and highly flexible infrastructure means you’re free to choose how many links you generate to meet business demands, and when and where you serve these links.

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Secure and Scalable

Eliminating the need for your organization to store, process or transmit cardholder data, Semafone’s Cardprotect Relay+ removes the regulatory burden of PCI DSS compliance while enabling you to offer your customers a truly omnichannel payment experience. As a Level one certified service provider, Semafone’s Cardprotect Relay+ platform takes any digital payment channel out of scope for PCI DSS. Additionally, Semafone has achieved the ISO27001 certification and has also been approved by Visa Europe as a Level 1 Visa merchant agent, providing further confirmation of our high levels of data security.

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