Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
The National Automated Clearing House Association (NACHA) is a non-profit membership association that oversees the Automated Clearing House (ACH) system, which operates the largest electronic payment network in the world. Rules apply to any business that processes ACH transactions using a system that creates “entries” into the ACH network, either by converting a paper check document into an ACH transaction or by entering a customer’s bank account information to process a direct payment or direct deposit transaction. As a result, contact centers that record calls must secure or redact all protected financial information. Any organization that processes bank payments and ACH transactions must comply.
Bankprotect Voice+ offers a simple solution for protecting sensitive banking details across the following channels:
Payments remain the lifeblood of any business, and offering customers flexible payment options, whether using direct debit/ACH transfers or credit cards, helps improve the customer experience.
Bankprotect can be used to securely collect account and routing numbers for ACH transfers.
Contact us now to discuss how Bankprotect can be tailored to your requirements to secure the sensitive banking information you handle.