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Bankprotect Voice+
Eliminate the potential for fraud by securely
capturing your customer’s banking details.
Enabling Direct Debit & ACH Transfers
The National Automated Clearing House Association (NACHA) is a non-profit membership association that oversees the Automated Clearing House (ACH) system, which operates the largest electronic payment network in the world. Rules apply to any business that processes ACH transactions using a system that creates “entries” into the ACH network, either by converting a paper check document into an ACH transaction or by entering a customer’s bank account information to process a direct payment or direct deposit transaction. As a result, contact centers that record calls must secure or redact all protected financial information. Any organization that processes bank payments and ACH transactions must comply.
Bankprotect Voice+ offers a simple solution for protecting sensitive banking details across the following channels:
- Contact Center Agent – Semafone’s patented dual tone multi frequency (DTMF) masking solution protects banking information by shielding it from call center agents
- VoIP Network – Because Bankprotect Voice+ prevents banking data from entering the contact center entirely, it also protects the VoIP network
- Automated Speech Recognition – For customers who are unwilling or unable to share their banking information using their telephone keypad, our Semafone Speech Recognition solution offers a secure alternative
Securing Banking Transactions
Payments remain the lifeblood of any business, and offering customers flexible payment options, whether using direct debit/ACH transfers or credit cards, helps improve the customer experience.
Bankprotect can be used to securely collect account and routing numbers for ACH transfers.
Contact us now to discuss how Bankprotect can be tailored to your requirements to secure the sensitive banking information you handle.