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Semafone signs exclusive partnership with SecureCo to provide telephone payment security to Australian call centres

1 March 2017Semafone, a global provider of call centre data security, has partnered exclusively with SecureCo, an Australian-based payments and compliance specialist, to provide a complete security and payments solution for card-not-present (CNP) transactions within the call centre environment.

Card fraud via CNP channels has risen steeply in recent years. In the first half of 2016, Australia saw $402 million worth of fraudulent CNP transactions according to the Australian Payments Clearing Association (APCA). This figure represents almost 80 per cent of all fraudulent activity on debit and credit cards Australia-wide.

SecureCo CEO, Paul Bird, said: “CNP transactions have become low-hanging fruit for cyber-criminals since the introduction of Chip and PIN technology. Yet very few solutions have been available to secure call centre payments in line with industry regulations. As a result, many Australian call centres still need to do more to protect sensitive customer data, such as credit card details, and realise full compliance with the Payment Card Industry Data Security Standard (PCI DSS).

“What’s more, the Privacy Amendment Bill, which is new legislation requiring companies to report data breaches within 30 days has moved breach notification from a voluntary to mandatory activity. And any failure to do so comes with harsh penalties of nearly $2 million. No one wants to be responsible for the latest headline-grabbing data breach story. Companies now have more motivation than ever to ensure their customer data is kept safe and secure.”

Through the exclusive Semafone partnership, SecureCo addresses CNP fraud by providing a solution that reduces the risks around large scale data breaches. This protects brand reputation and gives consumers peace of mind, knowing their payments are processed in safe and secure environments.

“Before signing the deal, we investigated a number of solutions that claim to secure voice payments,” Mr Bird said. “Semafone was the standout thanks to its world-class technology, a proven track record with large enterprise customers, and its ability to collaborate closely with partners on hosted models.

“Additionally, when integrated with our specialised PCI DSS hosting and payment processing platform, we’re able to provide a complete PCI DSS compliant solution instead of the band-aid methods we know some customers are using.”

Tim Critchley, CEO, Semafone, said: “SecureCo is a key player in Australia’s secure payments market. By joining forces, we’re now able to bring fully-integrated and cost effective PCI DSS to their highly influential base of partners and customers.

“Merchants will benefit from a completely secure solution that encompasses their entire call centre and payments environment, while enjoying the rapid deployment and flexibility that can be found in a hosted system delivered as a service – a solution that will remove the fear of hacking and the burden of PCI DSS compliance.”


For all media enquiries, please contact:

Semafone: Lisa Coutts / [email protected] / 020 7403 4411

SecureCo: Sam Cox / [email protected] / 0401 464 664

About SecureCo

SecureCo is a specialised Payments, Security and Compliance Company that has a simple mission to protect our customers’ valuable brands, while reducing the cost and complexity involved with processing payments in a secure and PCI DSS compliant way.  As a leading payments company, SecureCo has developed a specialised secure cloud solution that takes credit card and other personal identification information out of its customers’ environments and puts it into its highly secure and versatile platform. SecureCo’s PCI DSS platform, as a certified Level 1 3.2 PCI DSS Service Provider, covers solutions for its customers’ Web, Storage, Call Centre and the Payment related environments. SecureCo helps to protect its customers’ brands by providing 24-hour security monitoring, seven days a week.

A secure hosting environment is central to mobile, online, and call centre transactions and SecureCo’s cloud solutions are built with a security first approach which is central to meeting globally recognised best practise security and compliance standards on behalf of its customers. SecureCo’s goal is to ensure its customers’ sensitive data is protected and their compliance responsibilities are easily achieved. 

About Semafone

Semafone provides software to contact centres so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 22 countries on five continents. Semafone is vertical agnostic and its extensive customer base includes companies such as AO, AXA, The British Heart Foundation, Rogers Communications, Santander, Sky, TalkTalk and parts of the Virgin Group.

BT offers a hosted version of Semafone’s technology – Cloud Contact PCI. Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent.