Latest News

Semafone to Host Webinar on Reducing PCI DSS Scope in the Call Center

Slated for May 25, webinar will address PCI DSS compliance issues to help secure customers’ payments and protect brand reputations

Guildford, U.K. and Boston – May 8, 2017 – Semafone, a provider of secure payment software for contact centers, will host a free webinar, “PCI DSS Compliance & Your Call Center: The Dos and Don’ts of Scope Reduction,” at 2 p.m. ET on May 25. The webinar, cohosted by NCC Group, will address the Payment Card Industry Data Security Standard (PCI DSS) compliance challenges call centers face and offer help to organizations who need to secure customers’ payments and protect their brand reputation. The topic of securing payment data in call centers is more important than ever, as cyberattacks happen with greater frequency every year. Register here:

Webinar Details:

Who: Semafone and NCC Group

What: Webinar, “PCI DSS Compliance & Your Call Center: The Dos and Don’ts of Scope Reduction”

When: 2 p.m. ET on Thursday, May 25


What you will learn:

  • The main components of PCI DSS and how they affect the call center.
  • Ways to reduce the time and cost of achieving PCI DSS compliance.
  • How to protect your organization against payment fraud and the associated reputational risk.
  • How to eliminate the need for customer cardholder data to be handled by contact center agents or held in the contact center infrastructure, while improving customer service and satisfaction.

About Semafone

Semafone provides software to contact centers so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 22 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications and TVG.

Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit and follow us on LinkedIn, Twitter and Facebook.