Semafone Customer Summit

Semafone Customer Summit – Agenda

The Agenda

10.30 – 11:00
Registration & coffee

Welcome & Introduction
Tim Critchley – CEO, Semafone
Semafone Update
Tim Critchley – CEO, Semafone
Contact Centres at Risk – a Threat From Inside
Sophie Keen – Business Engagement Manager, CIFAS
Operational Change
Iain Johnston – COO, Semafone
Product Evolution
Tom Baldwin – Technical Architect, Semafone
Future Innovations for Payments, Mobile Commerce, Telephony & Personal Data
Jim Cozens – Head of Innovation, Semafone
Lessons from Nature
Mike Havard – Director, Ember Services

13:30 – 14:15
Lunch

Semafone Supporting You
Christine Redmond – Customer Support and Relationship Manager, Semafone

Wrap-up & Afternoon Activity Briefing

14:30 – 18:30
Lakes Activities & Afternoon Tea on Lake Windermere

20:00 – 22:00
Dinner

Overnight at The Belsfield

 

Venue & Travel >>