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Semafone Announces Webinar on Risky Call Center Recording Practices

July 20 webinar will discuss how call centers can end the inadequate “pause and resume” call recording tactic to ensure PCI DSS compliance, strengthen security and protect brand reputation

Guildford, U.K. and Boston – June 5, 2017 – Semafone, a provider of secure payment software for contact centers, announces its next webinar, “PCI DSS Compliance in the Call Center:

The Perils & Pitfalls of Pause & Resume Call Recording,” scheduled for 2 p.m. ET on July 20. The free webinar will discuss how call centers can end inadequate call recording practices to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS), strengthen security and protect brand reputation.

The key focus of the webinar will be the risky call recording practice known as pause and resume whereby call recordings are paused when callers are speaking aloud sensitive data such as payment card information, then resumed once the information is collected. Though it is a widely used tactic, pause and resume does not necessarily ensure PCI DSS compliance and it can result in systematic governance failures. Register for the webinar here: http://bit.ly/2thShEa

Webinar Details:

Who: Semafone, with guest experts Daniel Doherty, founding member of Viziulo, LLC; and Bill Franklin, director TAAS with Coalfire Systems, Inc.

What: “PCI DSS Compliance in the Call Center: The Perils & Pitfalls of Pause & Resume Call Recording”

When: 2 p.m. ET on Thursday, July 20

Where: http://bit.ly/2thShEa

What audience members will learn:

  • How to juggle multiple industry and payment security regulations
  • Why techniques like pause and resume call recording don’t fully meet PCI DSS and other compliance standards
  • Which alternative solutions can keep payment data completely out of the call center
  • How to increase customer service and satisfaction while reducing the associated costs of PCI DSS compliance

For more information about Semafone, please visit: www.semafone.com.