How Does It Affect Me?

Secured by Semafone simply means that you have an additional layer of security to give you complete peace of mind when you are paying for something over the telephone and that you will never be asked to say your card numbers out loud.

Our step-by-step guide takes you through the process:

  1. At the point of payment you will be asked to enter the long number on the front of your card (PAN) and the 3 figure security code found on the reverse (CVC) into your telephone keypad instead of speaking them over the phone.
  2. While you are typing in the numbers, Semafone replaces the different “beep” tones made by each key so that the person on the other end of the line can hear nothing but a flat tone which cannot be identified.
  3. Unlike the automated systems which require you to interact with a machine or a recorded voice, the sales agent remains on the phone call with you throughout the entire payment process.  This way, you always have a real person to help you if you mis-key in your number or have any queries.