Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

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Resource Center

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Cardprotect Relay+ Solution Brief

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California Consumer Privacy Act: How Contact Centers Can Lead Compliance Efforts

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resources Solution Brief - Intelligence+ Solution Brief

November 6, 2019
Aaron Lumnah
Intelligence+ Solution Brief
Semafone
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience

resources Webinar - The Omnichannel Contact Center: Implementing a Frictionless Payment Experience

October 15, 2019
Aaron Lumnah
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience
Semafone
Embracing An Omnichannel Payment Strategy Inside Your Contact Center

resources Guide - Embracing an Omnichannel Payment Strategy Inside Your Contact Center

October 15, 2019
Aaron Lumnah
Embracing an Omnichannel Payment Strategy Inside Your Contact Center
Semafone

resources Case Study - npower
September 2, 2019
Matt Daly
npower
Semafone

resources Solution Brief - Cardprotect Relay+ Solution Brief

June 27, 2019
Aaron Lumnah
Cardprotect Relay+ Solution Brief
Semafone
Cardprotect Voice+ for Cloud Benefits Sheet

resources Solution Brief - Semafone Cardprotect Voice+ for Cloud Benefits Sheet

June 5, 2019
Aaron Lumnah
Semafone Cardprotect Voice+ for Cloud Benefits Sheet
Semafone

resources Webinar - California Consumer Privacy Act: How Contact Centers Can Lead Compliance Efforts

May 23, 2019
Aaron Lumnah
California Consumer Privacy Act: How Contact Centers Can Lead Compliance Efforts
Semafone
The Inner Circle Guide for Fraud Prevention & PCI Compliance for Contact Centres

resources eBook - The Inner Circle Guide to Fraud Reduction & PCI Compliance for Contact Centers

May 23, 2019
Aaron Lumnah
The Inner Circle Guide to Fraud Reduction & PCI Compliance for Contact Centers
Semafone

resources Webinar - PCI DSS Compliant Payments: A Prescription to Secure Healthcare Contact Centers

April 18, 2019
Aaron Lumnah
PCI DSS Compliant Payments: A Prescription to Secure Healthcare Contact Centers
Semafone
Infographic - Data Security Epidemic for Healthcare Contact Centers

resources Infographic - The Data Security Epidemic in Healthcare Contact Centers

March 22, 2019
Aaron Lumnah
The Data Security Epidemic in Healthcare Contact Centers
Semafone

resources Webinar - New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume

February 28, 2019
Aaron Lumnah
New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume
Semafone

resources Webinar - Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Card Payments

January 21, 2019
Aaron Lumnah
Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Card Payments
Semafone
Curing Your Contact Center Data Security Epidemic

resources eBook - Curing Your Contact Center Data Security Epidemic: Six Prescriptions for the Healthcare Industry

January 17, 2019
Aaron Lumnah
Curing Your Contact Center Data Security Epidemic: Six Prescriptions for the Healthcare Industry
Semafone

resources Webinar - Protecting Payments During the Holidays: Your Guide to Prevent Credit Card Fraud

December 18, 2018
Aaron Lumnah
Protecting Payments During the Holidays: Your Guide to Prevent Credit Card Fraud
Semafone
New Guidance for Protecting Telephone-Based Card Data

resources Guide - Tip Sheet: New Guidance for Protecting Telephone-Based Payment Card Data

December 5, 2018
Aaron Lumnah
Tip Sheet: New Guidance for Protecting Telephone-Based Payment Card Data
Semafone
PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data

resources eBook - PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data

December 5, 2018
Aaron Lumnah
PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data
Semafone
Faces of Healthcare Fraud

resources eBook - Faces of Healthcare Fraud

December 4, 2018
Aaron Lumnah
Faces of Healthcare Fraud
Semafone

resources Webinar - Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys

November 9, 2018
Aaron Lumnah
Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys
Semafone

resources Webinar - GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework

October 22, 2018
Aaron Lumnah
GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework
Semafone

resources Case Study - Caravan & Motorhome Club
August 15, 2018
Aaron Lumnah
Caravan & Motorhome Club
Semafone
Download Now - EU GDPR: A Guide for Contact Centers

resources eBook - EU GDPR: A Guide for Contact Centers

July 13, 2018
Aaron Lumnah
EU GDPR: A Guide for Contact Centers
Semafone
Navigating the Challenging Regulatory Landscape Inside Your Contact Center

resources eBook - Navigating the Challenging Regulatory Landscape Inside Your Contact Center

June 14, 2018
Aaron Lumnah
Navigating the Challenging Regulatory Landscape Inside Your Contact Center
Semafone

resources Case Study - Sutter Health
May 3, 2018
Aaron Lumnah
Sutter Health
Semafone
Semafone identifies five insider threats to the contact centre

resources eBook - The Flawed Five: Your Guide to Eliminate Insider Cyber Security Threats

April 5, 2018
Aaron Lumnah
The Flawed Five: Your Guide to Eliminate Insider Cyber Security Threats
Semafone

resources Webinar - The Importance of People & Process for PCI DSS Compliance for Contact Centers

April 4, 2018
Aaron Lumnah
The Importance of People & Process for PCI DSS Compliance for Contact Centers
Semafone

resources Webinar - Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach

November 16, 2017
Aaron Lumnah
Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach
Semafone

resources Infographic - State of Data Security in Contact Centers

October 30, 2017
Aaron Lumnah
State of Data Security in Contact Centers
Semafone

resources eBook - State of Data Security in Contact Centers Report

October 30, 2017
Aaron Lumnah
State of Data Security in Contact Centers Report
Semafone

resources Guide - Contact Center Data Breach Prevention Tip Sheet

October 30, 2017
Aaron Lumnah
Contact Center Data Breach Prevention Tip Sheet
Semafone

resources Video - How to Descope Your Entire Contact Center for PCI DSS Compliance

October 26, 2017
Aaron Lumnah
How to Descope Your Entire Contact Center for PCI DSS Compliance
Semafone

resources Case Study - Maintel Voice and Data
October 11, 2017
Matt Daly
Maintel Voice and Data
Semafone

resources Webinar - Semafone & Genesys: PCI DSS Compliance for Your Contact Center

October 6, 2017
Aaron Lumnah
Semafone & Genesys: PCI DSS Compliance for Your Contact Center
Semafone

resources Solution Brief - DTMF Masking for PCI DSS Compliance

October 6, 2017
Aaron Lumnah
DTMF Masking for PCI DSS Compliance
Semafone

resources Guide - PCI DSS Compliance Checklist

October 6, 2017
Aaron Lumnah
PCI DSS Compliance Checklist
Semafone

resources Infographic - Every Second Counts – How to Reduce AHT

October 6, 2017
Aaron Lumnah
Every Second Counts – How to Reduce AHT
Semafone

resources Infographic - The Perils of Pause & Resume

September 21, 2017
Aaron Lumnah
The Perils of Pause & Resume
Semafone

resources Webinar - PCI DSS & Your Contact Center: The Do’s & Dont’s of Descoping

September 21, 2017
Aaron Lumnah
PCI DSS & Your Contact Center: The Do’s & Dont’s of Descoping
Semafone

resources Webinar - PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Recording

September 21, 2017
Aaron Lumnah
PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Recording
Semafone

resources Case Study - Genesys AppFoundry
August 18, 2017
Matt Daly
Genesys AppFoundry
Semafone

resources Case Study - Northumbrian Water
August 18, 2017
Matt Daly
Northumbrian Water
Semafone

resources Video - Semafone – What We Do

June 14, 2017
Matt Daly
Semafone – What We Do
Semafone

resources Video - Semafone – How It Works

June 14, 2017
Matt Daly
Semafone – How It Works
Semafone

resources Case Study - Virgin Holidays
June 8, 2017
Matt Daly
Virgin Holidays
Semafone

resources Case Study - Talk Talk
June 8, 2017
Matt Daly
Talk Talk
Semafone

resources Case Study - HCPC
June 8, 2017
Matt Daly
HCPC
Semafone

resources Case Study - One Family
June 8, 2017
Matt Daly
One Family
Semafone

resources Case Study - Amica
June 8, 2017
Matt Daly
Amica
Semafone

resources Case Study - Sabio
June 8, 2017
Matt Daly
Sabio
Semafone

resources Case Study - Gamma
June 8, 2017
Matt Daly
Gamma
Semafone

resources Case Study - BT
June 8, 2017
Matt Daly
BT
Semafone

resources Solution Brief - The Perils and Pitfalls of Pause and Resume Recording

May 23, 2017
Aaron Lumnah
The Perils and Pitfalls of Pause and Resume Recording
Semafone

resources Solution Brief - How You Can Reduce Call Handling Times Without Compromising on Service

May 23, 2017
Aaron Lumnah
How You Can Reduce Call Handling Times Without Compromising on Service
Semafone

resources Solution Brief - Semafone Cardprotect: PCI DSS Compliance for Contact Centers

May 23, 2017
Aaron Lumnah
Semafone Cardprotect: PCI DSS Compliance for Contact Centers
Semafone

resources Case Study - AO
April 5, 2017
Aaron Lumnah
AO
Semafone

resources Case Study - RNIB
March 29, 2017
Aaron Lumnah
RNIB
Semafone

resources Case Study - British Heart Foundation
January 16, 2017
Aaron Lumnah
British Heart Foundation
Semafone

resources eBook - The US Contact Center Decision-Makers’ Guide to PCI DSS Compliance

August 8, 2016
Aaron Lumnah
The US Contact Center Decision-Makers’ Guide to PCI DSS Compliance
Semafone

resources Solution Brief - Interactive Voice Response (IVR) Playing the Security & Compliance Game

August 2, 2016
Aaron Lumnah
Interactive Voice Response (IVR) Playing the Security & Compliance Game
Semafone

resources Guide - What Does the EU General Data Protection Regulation (EU GDPR) Mean For You?

February 9, 2016
Aaron Lumnah
What Does the EU General Data Protection Regulation (EU GDPR) Mean For You?
Semafone

resources Infographic - What the Numbers Say About Telephone Payments

January 8, 2016
Aaron Lumnah
What the Numbers Say About Telephone Payments
Semafone

resources Case Study - dlc
September 14, 2015
Aaron Lumnah
dlc
Semafone

resources Case Study - AGL
August 19, 2015
Aaron Lumnah
AGL
Semafone

resources Case Study - Harrow Council
August 19, 2014
Aaron Lumnah
Harrow Council
Semafone

resources Case Study - HGS
September 17, 2013
Matt Daly
HGS
Semafone

resources Case Study - Sky
January 7, 2013
Matt Daly
Sky
Semafone

resources Case Study - Swift
January 7, 2013
Matt Daly
Swift
Semafone
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