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Resource Center

Learn more about Semafone and its solutions.
Read whitepapers and infographics,
watch videos and much more.

Featured Resources

Enabling Remote Workers to Take Secure Payments

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Embracing An Omnichannel Payment Strategy Inside Your Contact Center

Embracing an Omnichannel Payment Strategy Inside Your Contact Center

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ebooks-us eBooks
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videos-us Videos
webinars-us Webinars
webinars-us Case Studies

resources Case Study - Travel Chapter

November 10, 2021
Matt Daly
Travel Chapter
Sycurio

resources Case Study - iGO4

November 3, 2021
Matt Daly
iGO4
Sycurio

resources Case Study - OSD Healthcare

October 29, 2021
Matt Daly
OSD Healthcare
Sycurio
Solution Brief - Semafone SecureWeb+

resources Solution Brief - Semafone SecureWeb+

July 14, 2021
Aaron Lumnah
Semafone SecureWeb+
Sycurio
Infographic - Pandemic Pushes People to Try New Payment Platforms

resources Infographic - Pandemic Pushes People to Try New Payment Platforms

July 13, 2021
Aaron Lumnah
Pandemic Pushes People to Try New Payment Platforms
Sycurio
ebook - Why Secure Payments Are the Key to Omnichannel Retail Success

resources eBook - Why Secure Payments Are the Key to Omnichannel Retail Success

July 13, 2021
Aaron Lumnah
Why Secure Payments Are the Key to Omnichannel Retail Success
Sycurio

resources Infographic - Securing Your Omnichannel Payments

April 6, 2021
Aaron Lumnah
Securing Your Omnichannel Payments
Sycurio

resources Solution Brief - Enabling Remote Workers to Take Secure Payments

January 27, 2021
Aaron Lumnah
Enabling Remote Workers to Take Secure Payments
Sycurio

resources Case Study - Pancreatic Cancer UK

January 25, 2021
Aaron Lumnah
Pancreatic Cancer UK
Sycurio
Bankprotect Voice+ Solution Brief

resources Solution Brief - Bankprotect Voice+ Solution Brief

December 2, 2020
Aaron Lumnah
Bankprotect Voice+ Solution Brief
Sycurio

resources Solution Brief - Semafone Scout+ Monitoring Capabilities for Cardprotect Voice+

December 1, 2020
Aaron Lumnah
Semafone Scout+ Monitoring Capabilities for Cardprotect Voice+
Sycurio
Enabling Enterprise-Grade PCI DSS Compliance for Organizations of All Sizes

resources Webinar - Enabling Enterprise-Grade PCI DSS Compliance for Organizations of All Sizes

September 18, 2020
Aaron Lumnah
Enabling Enterprise-Grade PCI DSS Compliance for Organizations of All Sizes
Sycurio
What is DTMF Masking?

resources Video - What is DTMF Masking?

September 18, 2020
Aaron Lumnah
What is DTMF Masking?
Sycurio

resources Guide - At A Glance: PCI DSS Compliance for SMEs

August 6, 2020
Aaron Lumnah
At A Glance: PCI DSS Compliance for SMEs
Sycurio

resources Solution Brief - Cardprotect Voice+ for SMEs

August 3, 2020
Aaron Lumnah
Cardprotect Voice+ for SMEs
Sycurio

resources Webinar - Enabling Remote Workers to Take Secure & PCI DSS Compliant Omnichannel Payments

July 29, 2020
Aaron Lumnah
Enabling Remote Workers to Take Secure & PCI DSS Compliant Omnichannel Payments
Sycurio

resources Solution Brief - Intelligence+ Solution Brief

November 6, 2019
Aaron Lumnah
Intelligence+ Solution Brief
Sycurio
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience

resources Webinar - The Omnichannel Contact Center: Implementing a Frictionless Payment Experience

October 15, 2019
Aaron Lumnah
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience
Sycurio
Embracing An Omnichannel Payment Strategy Inside Your Contact Center

resources Guide - Embracing an Omnichannel Payment Strategy Inside Your Contact Center

October 15, 2019
Aaron Lumnah
Embracing an Omnichannel Payment Strategy Inside Your Contact Center
Sycurio

resources Video - Cardprotect Voice+ Demo

September 7, 2019
Aaron Lumnah
Cardprotect Voice+ Demo
Sycurio

resources Case Study - npower

September 2, 2019
Matt Daly
npower
Sycurio

resources Solution Brief - Cardprotect Relay+ Solution Brief

June 27, 2019
Aaron Lumnah
Cardprotect Relay+ Solution Brief
Sycurio
Cardprotect Voice+ for Cloud Benefits Sheet

resources Solution Brief - Semafone Cardprotect Voice+ for Cloud Benefits Sheet

June 5, 2019
Aaron Lumnah
Semafone Cardprotect Voice+ for Cloud Benefits Sheet
Sycurio

resources Webinar - California Consumer Privacy Act: How Contact Centers Can Lead Compliance Efforts

May 23, 2019
Aaron Lumnah
California Consumer Privacy Act: How Contact Centers Can Lead Compliance Efforts
Sycurio
The Inner Circle Guide for Fraud Prevention & PCI Compliance for Contact Centres

resources eBook - The Inner Circle Guide to Fraud Reduction & PCI Compliance for Contact Centers

May 23, 2019
Aaron Lumnah
The Inner Circle Guide to Fraud Reduction & PCI Compliance for Contact Centers
Sycurio

resources Webinar - PCI DSS Compliant Payments: A Prescription to Secure Healthcare Contact Centers

April 18, 2019
Aaron Lumnah
PCI DSS Compliant Payments: A Prescription to Secure Healthcare Contact Centers
Sycurio
Infographic - Data Security Epidemic for Healthcare Contact Centers

resources Infographic - The Data Security Epidemic in Healthcare Contact Centers

March 22, 2019
Aaron Lumnah
The Data Security Epidemic in Healthcare Contact Centers
Sycurio

resources Webinar - New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume

February 28, 2019
Aaron Lumnah
New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume
Sycurio

resources Webinar - Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Card Payments

January 21, 2019
Aaron Lumnah
Breaking Down the PCI SSC’s New Guidance for Protecting Telephone-Based Card Payments
Sycurio
Curing Your Contact Center Data Security Epidemic

resources eBook - Curing Your Contact Center Data Security Epidemic: Six Prescriptions for the Healthcare Industry

January 17, 2019
Aaron Lumnah
Curing Your Contact Center Data Security Epidemic: Six Prescriptions for the Healthcare Industry
Sycurio

resources Webinar - Protecting Payments During the Holidays: Your Guide to Prevent Credit Card Fraud

December 18, 2018
Aaron Lumnah
Protecting Payments During the Holidays: Your Guide to Prevent Credit Card Fraud
Sycurio
New Guidance for Protecting Telephone-Based Card Data

resources Guide - Tip Sheet: New Guidance for Protecting Telephone-Based Payment Card Data

December 5, 2018
Aaron Lumnah
Tip Sheet: New Guidance for Protecting Telephone-Based Payment Card Data
Sycurio
PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data

resources eBook - PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data

December 5, 2018
Aaron Lumnah
PCI SSC Information Supplement: Protecting Telephone-Based Payment Card Data
Sycurio
Faces of Healthcare Fraud

resources eBook - Faces of Healthcare Fraud

December 4, 2018
Aaron Lumnah
Faces of Healthcare Fraud
Sycurio

resources Webinar - Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys

November 9, 2018
Aaron Lumnah
Curing the PCI DSS Headache for Contact Centers with Sutter Health and Genesys
Sycurio

resources Webinar - GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework

October 22, 2018
Aaron Lumnah
GDPR Compliance for Contact Centers: Using PCI DSS as a Proven Framework
Sycurio

resources Case Study - Caravan & Motorhome Club

August 15, 2018
Aaron Lumnah
Caravan & Motorhome Club
Sycurio
Download Now - EU GDPR: A Guide for Contact Centers

resources eBook - EU GDPR: A Guide for Contact Centers

July 13, 2018
Aaron Lumnah
EU GDPR: A Guide for Contact Centers
Sycurio
Navigating the Challenging Regulatory Landscape Inside Your Contact Center

resources eBook - Navigating the Challenging Regulatory Landscape Inside Your Contact Center

June 14, 2018
Aaron Lumnah
Navigating the Challenging Regulatory Landscape Inside Your Contact Center
Sycurio

resources Case Study - Sutter Health

May 3, 2018
Aaron Lumnah
Sutter Health
Sycurio
Semafone identifies five insider threats to the contact centre

resources eBook - The Flawed Five: Your Guide to Eliminate Insider Cyber Security Threats

April 5, 2018
Aaron Lumnah
The Flawed Five: Your Guide to Eliminate Insider Cyber Security Threats
Sycurio

resources Webinar - The Importance of People & Process for PCI DSS Compliance for Contact Centers

April 4, 2018
Aaron Lumnah
The Importance of People & Process for PCI DSS Compliance for Contact Centers
Sycurio

resources Webinar - Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach

November 16, 2017
Aaron Lumnah
Improving Cybersecurity in the Contact Center: How to Prevent a Data Breach
Sycurio

resources Infographic - State of Data Security in Contact Centers

October 30, 2017
Aaron Lumnah
State of Data Security in Contact Centers
Sycurio

resources eBook - State of Data Security in Contact Centers Report

October 30, 2017
Aaron Lumnah
State of Data Security in Contact Centers Report
Sycurio

resources Guide - Contact Center Data Breach Prevention Tip Sheet

October 30, 2017
Aaron Lumnah
Contact Center Data Breach Prevention Tip Sheet
Sycurio

resources Video - How to Descope Your Entire Contact Center for PCI DSS Compliance

October 26, 2017
Aaron Lumnah
How to Descope Your Entire Contact Center for PCI DSS Compliance
Sycurio

resources Case Study - Maintel Voice and Data

October 11, 2017
Matt Daly
Maintel Voice and Data
Sycurio

resources Webinar - Semafone & Genesys: PCI DSS Compliance for Your Contact Center

October 6, 2017
Aaron Lumnah
Semafone & Genesys: PCI DSS Compliance for Your Contact Center
Sycurio

resources Solution Brief - DTMF Masking for PCI DSS Compliance

October 6, 2017
Aaron Lumnah
DTMF Masking for PCI DSS Compliance
Sycurio

resources Guide - PCI DSS Compliance Checklist

October 6, 2017
Aaron Lumnah
PCI DSS Compliance Checklist
Sycurio

resources Infographic - Every Second Counts – How to Reduce AHT

October 6, 2017
Aaron Lumnah
Every Second Counts – How to Reduce AHT
Sycurio

resources Infographic - The Perils of Pause & Resume

September 21, 2017
Aaron Lumnah
The Perils of Pause & Resume
Sycurio

resources Webinar - PCI DSS & Your Contact Center: The Do’s & Dont’s of Descoping

September 21, 2017
Aaron Lumnah
PCI DSS & Your Contact Center: The Do’s & Dont’s of Descoping
Sycurio

resources Webinar - PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Recording

September 21, 2017
Aaron Lumnah
PCI DSS in the Contact Center: The Perils & Pitfalls of Pause & Resume Call Recording
Sycurio

resources Case Study - Genesys AppFoundry

August 18, 2017
Matt Daly
Genesys AppFoundry
Sycurio

resources Case Study - Northumbrian Water

August 18, 2017
Matt Daly
Northumbrian Water
Sycurio

resources Case Study - Consolidated Communications

August 18, 2017
Matt Daly
Consolidated Communications
Sycurio

resources Video - Semafone – What We Do

June 14, 2017
Matt Daly
Semafone – What We Do
Sycurio

resources Video - Semafone – How It Works

June 14, 2017
Matt Daly
Semafone – How It Works
Sycurio

resources Case Study - Talk Talk

June 8, 2017
Matt Daly
Talk Talk
Sycurio

resources Case Study - HCPC

June 8, 2017
Matt Daly
HCPC
Sycurio

resources Case Study - One Family

June 8, 2017
Matt Daly
One Family
Sycurio

resources Case Study - Amica

June 8, 2017
Matt Daly
Amica
Sycurio

resources Case Study - Sabio

June 8, 2017
Matt Daly
Sabio
Sycurio

resources Case Study - Gamma

June 8, 2017
Matt Daly
Gamma
Sycurio

resources Solution Brief - The Perils and Pitfalls of Pause and Resume Recording

May 23, 2017
Aaron Lumnah
The Perils and Pitfalls of Pause and Resume Recording
Sycurio

resources Solution Brief - How You Can Reduce Call Handling Times Without Compromising on Service

May 23, 2017
Aaron Lumnah
How You Can Reduce Call Handling Times Without Compromising on Service
Sycurio

resources Solution Brief - Semafone Cardprotect: PCI DSS Compliance for Contact Centers

May 23, 2017
Aaron Lumnah
Semafone Cardprotect: PCI DSS Compliance for Contact Centers
Sycurio

resources Case Study - AO

April 5, 2017
Aaron Lumnah
AO
Sycurio

resources Case Study - RNIB

March 29, 2017
Aaron Lumnah
RNIB
Sycurio

resources Solution Brief - Interactive Voice Response (IVR) Playing the Security & Compliance Game

February 17, 2017
Aaron Lumnah
Interactive Voice Response (IVR) Playing the Security & Compliance Game
Sycurio

resources Case Study - British Heart Foundation

January 16, 2017
Aaron Lumnah
British Heart Foundation
Sycurio

resources Guide - What Does the EU General Data Protection Regulation (EU GDPR) Mean For You?

February 9, 2016
Aaron Lumnah
What Does the EU General Data Protection Regulation (EU GDPR) Mean For You?
Sycurio

resources Case Study - AGL

August 19, 2015
Aaron Lumnah
AGL
Sycurio

resources Case Study - Harrow Council

August 19, 2014
Aaron Lumnah
Harrow Council
Sycurio

resources Case Study - HGS

September 17, 2013
Matt Daly
HGS
Sycurio

resources Case Study - Sky

January 7, 2013
Matt Daly
Sky
Sycurio

resources Case Study - Swift

January 7, 2013
Matt Daly
Swift
Sycurio
SycurioResource Center

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