Nemo Personal Finance – Reference
The response from both customers and staff has been overwhelmingly positive. Customers understand how much more secure the new method is, and lose none of their personal interaction with us because they can remain in voice contact with an agent throughout the payment process. For our staff, the process of taking telephone payments has been made easier, as the integration of Semafone into our IT infrastructure has streamlined our processes. We had originally planned a phased implementation, but after only three days the team trialling the system found it so easy to use that we decided to roll it out to the rest of the department immediately.
Paul Strinati, Head of Change Management and IT, Nemo Personal Finance