Guildford, UK, 15 October 2018 – Semafone ® has secured a silver award in the Emerging Payments Awards, as well as a place in the final round of Computing magazine’s Security Excellence Awards. Both awards were for Semafone’s work with Royal National Institute of Blind People (RNIB) around mitigating the payment and security risks associated with using homeworkers. The Emerging Payments Awards, which took place this month, recognize excellence and innovation in payments, while the Computing Awards, which will be presented in November, celebrate the achievements of the IT industry’s leading security companies and products.
Semafone’s award-winning Cardprotect solution has enabled the RNIB’s large team of homeworkers to accept payments over the phone securely, in full compliance with the Payment Card Industry Data Security Standard (PCI DSS). This means that the RNIB has been able to preserve a valuable flow of donations from supporters, many of whom prefer to speak to an agent personally rather than paying online.
Tim Critchley, CEO of Semafone, commented: “Many charities rely on home workers for their fundraising so it’s very encouraging to see this project recognized by not one, but two sets of judges. Home workers can easily become a weak link in an organization’s chain of security. The RNIB has ensured that it’s just as safe to make a payment over the phone to an agent working from their living room as it would be if they were based in a high-security call centre.”
Catherine Lloyd, senior telemarketing manager at the Royal National Institute of Blind People commented: “An increasing number of RNIB donors have high expectations when it comes to data security. As such, supporters have been impressed with the difference made by having a secure payment method via the phone; they have reported being happier with not having to verbally supply their card details when paying using the telephone. Many donors are elderly, while some are blind or partially sighted, so the simplicity of Semafone’s solution has been essential for the charity as we wanted to make it as easy as possible for them to support the work we do here at RNIB.”
To learn more about Semafone’s work with the RNIB, take a look at our case study.