September 27th webinar will share best practices for implementing seamless and secure, omnichannel payments within contact centres
Boston, MA– September 17, 2019 – Semafone®, the leading provider of data security and compliance solutions for call and contact centres, will host its next webinar, “The Omnichannel Contact Centre: Implementing a Frictionless Payment Experience” at 11 a.m. ET on Friday, September 27. Register for the webinar here: http://bit.ly/2lLf8Ge
Co-hosted with Cheryl Helm, Contact Centre Technology and Operations Management Consultant at Helm Communications; Pinar Alpay, Vice President – Acquiring Products and Transformation at WorldPay; and Mahendra Penumathsa, Founder and CEO of Unytalk, this webinar will demonstrate to contact centres how they can enhance customer service levels and securely collect payments across any communication channel.
Consumers today have access to a wide variety of communications channels through which they interact with businesses, including email, SMS, webchat, social media, IM and many more. No matter which they choose, they expect fast, frictionless and secure service. Drawing upon their vast experience in payments, data security and customer communications, Alpay, Helm and Penumathsa will discuss best practices for creating an exceptional customer experience across these channels and how to overcome the most common challenges associated with implementing an omnichannel payments strategy.
What: “The Omnichannel Contact Centre: Implementing a Frictionless Payment Experience”
When: 11 a.m. ET on Friday, September 27th
Presented By: Cheryl Helm, Contact Centre Technology and Operations Management Consultant at Helm Communications; Pinar Alpay, Vice President – Acquiring Products and Transformation at Worldpay; Mahendra Penumathsa, Founder and CEO of Unytalk; Aaron Lumnah, Senior Manager of Demand Generation, Semafone
What attendees will learn:
- How to embrace an omnichannel communications and payments strategy in your contact centre.
- Best practices for implementing a unified and seamless customer experience across different channels.
- Common challenges in data security and compliance when accepting payments in an omnichannel environment and how to overcome them.