The company’s second customer support hub, Canberra enables more efficient around-the-clock customer service and support while driving continued international growth
Boston, Oct. 16, 2018 — Semafone®, the leading provider of data security and compliance solutions for contact centers, today announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base.
The Payment Card Industry Data Security Standard (PCI DSS) requires merchants to regularly carry out updates and upgrades to payment software, like Semafone’s Cardprotect solution. However, in most instances, these updates need be completed at night to avoid workday interruptions and allow customers to continue business as usual. The Australian office will enable Semafone to perform time-critical security patches when it is most convenient for customers around the globe.
“Opening our third office location is a testament to Semafone’s growth into a truly global organization,” said Tim Critchley, Semafone CEO. “Our new Canberra office gives us the opportunity to provide around-the-clock customer service and support and to make critical updates to clients’ systems without any business disruption or inconvenience.”
With Australia’s growing focus on data security standards – given the recent enactment of its Notifiable Data Breaches (NDB) Scheme – Semafone is making its footprint in this region at an opportune time.
The Canberra office’s primary focus will be on customer support, but the office’s close proximity to partner SecureCo, a key player in Australia’s secure payments market, will provide additional in-region expertise and partner support.
“Semafone’s new Australian office will not only help strengthen our partnership, but will also ensure our customers receive the best possible in-region support and expertise,” said Peter McCormick, COO, SecureCo. “We look forward to our continued partnership with Semafone as we work together to simplify PCI DSS compliance, keep data secure and uphold brand reputations.”
The new Semafone office is located at Unit 119B Mode 3, 24 Lonsdale St., Braddon, ACT 2612, Australia, and comes just two years after the opening its North American headquarters in Boston.