Partnership combines Semafone’s security and compliance capabilities with HeathPay24’s expertise in cloud-based patient payment technologies
BOSTON, MA – October 14, 2021 – Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announced a channel reseller partnership with HealthPay24, a veteran in patient financial engagement solutions.
By welcoming Semafone to HealthPay24’s channel portfolio, the company will enhance its ability to seamlessly capture patient payments, non-patient general ledger (GL), and retail items through a single integrated platform with Semafone’s market-leading Payment Card Industry Data Security Standard (PCI DSS) compliance and data security products. In turn, the reseller partnership will give more hospitals, dental groups, physician groups, medical billing and healthcare providers handling omnichannel transactions easy access to Semafone’s award-winning solutions, helping them deliver a secure and frictionless experience to their patients.
“Our goal is to offer a seamless consumer payment experience at pre-service, point-of-service, and post-service – for both patients and providers. The partnership with Semafone ensures that is the reality and grants our healthcare providers access to the value that their solutions bring,” said Fred Sheffield, General Manager, HealthPay24. “Interactions around healthcare payments can often be fraught with security and compliance concerns – Semafone’s Cardprotect Voice+ removes the burden of PCI DSS compliance, essentially taking it out of the hands of the healthcare providers altogether.”
With a 25% increase in healthcare data breaches year over year, more providers are looking for technology solutions that provide peace of mind and ensure patients experience a secure, seamless payment experience. The technology provided by Semafone empowers customer-facing personnel spanning the healthcare industry to take secure, compliant payments through the patient’s channel of choice, whether it’s phone, webchat, email or text.
HealthPay24 is an Epic reseller and systems integrator, and earlier this year, Semafone announced its Cardprotect Voice+ solution now integrates with Epic. The Semafone/Epic connector is available through the App Orchard Marketplace and enables a streamlined deployment process of Semafone’s Cardprotect Voice+. The shared relationship with Epic will make it possible for providers to adopt and deploy Semafone solutions quickly, enabling seamless activation experiences and enhanced data protection.
“Semafone’s technology improves agent efficiency and reduces average handling time (AHT) of calls by streamlining the payment capture process so that healthcare providers can deliver a comprehensive, efficient and credible solution that significantly improves the customer experience and overall customer satisfaction,” said Marc Cremer, EVP of Sales, North America, Semafone. “Working with HealthPay24 and its partners, we can reduce the complexity amid regulations such as HIPAA, HITRUST, the CCPA and PCI DSS, while creating secure and positive patient experiences across all customer engagement channels.”