Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
Installing Cardprotect Voice+ on your own premises ensures seamless integration with your existing infrastructure. This includes your telephony systems and any telephony integration, as well as the full range of contact center applications, from CRM to payment processing.
A cloud solution means that no hardware or software needs to be deployed within your organization. Access to Cardprotect Voice+ is granted either through your payment gateway provider or via the Internet. If you are interested in deploying Cardprotect Voice+ for Cloud, please contact us now.
A simple way of deploying Cardprotect Voice+ is to install it locally.
The ideal place to deploy the solution is the point where telephone calls enter the network. As a result, everything downstream of Cardprotect Voice+ does not touch the card holder’s details, so all contact center applications and infrastructure are kept “out of scope” for PCI DSS. This produces high cost savings while fully protecting the entire contact center.
Semafone’s technology can be deployed with both TDM and SIP trunk types. Because Cardprotect Voice+ only masks the DTMF tones while in Secure Mode as payments are taken, any IVRs or other applications used during the telephone call are unaffected.
A Full Suite of Cloud Deployment Options
In addition to on-premises deployments, Semafone offers a full suite of cloud deployment options, offering customers frictionless deployment, a full set of features, and unparalleled flexibility.
Semafone’s complete set of cloud solutions are designed with customers in mind to meet the unique needs of their businesses. Whether a pure cloud solution, hybrid cloud, or hybrid cloud with a fully managed appliance, Semafone has a cloud deployment that will fit your needs.
Learn more about our cloud deployment types today.
The level of integration is entirely up to you.
If you want to install the system as quickly as possible with a minimal integration, we can do so easily and rapidly. However, this approach may leave more of your infrastructure in contact with card data, and therefore, subject to all the controls required for PCI DSS compliance.
On the other end of the scale is complete integration. This requires a more sophisticated implementation, but results in a seamless system which is easier to use and can bring significant savings in PCI DSS compliance costs.
Semafone’s Cardprotect Voice+ works on standard telephony equipment from your chosen supplier, including Avaya, Cisco, Genesys, Oracle – Acme Packet and many others.
The solution can operate in a variety of environments, including Integrated Services Digital Network (ISDN) and Session Initiation Protocol (SIP). Cardprotect Voice+ is fully Payment Application Data Security Standard (PA-DSS) certified; and if you choose to install it on your own premises, it can reside either in your existing or its own PCI zone.
Cardprotect Voice+ is already integrated into many of the world’s best known Payment Service Providers.
This means that our solution can relieve even more of the burden of PCI DSS compliance by directly transacting on your behalf, and simply passing you back the result of a transaction with detailed results.
Cardprotect Voice+’s flexible options enable merchants to allow or restrict different payment card types or schemes, based on business rules.
Cardprotect Voice+ supports all types of transaction methods including Authorization or Authorization and Settle, refund scenarios, Address Verification Services (AVS), tokenization, and can separate out or aggregate as required. Cardprotect Voice+ supports submissions with any combination of PAN or Token, with or without CVC – just as your PSP might.
Cardprotect Voice+ works with the world’s best Tokenization services and vaults. We support many types on PSP provided Token as well as independent or 3rd party vaults.
Semafone’s experienced team are capable of supporting our customers most advanced and multifaceted scenarios; we regularly simplify, descope and secure our customers most complex interactions, all whilst ensuring that industry best practice is followed as part of our project methodology.
We understand that our customers want to achieve many different objectives with Tokens, and understand the impact of using tokens with varying degrees of complex attributes, such as post-transaction tokens, single or multi-use, time-based expiration, or format-preserved tokens. We work with you to determine the right tokenization process for your organization.