Carrier Hosted Deployment

Carrier Hosted Deployment

When Semafone is hosted by the chosen carrier the entire contact centre premises can be taken out of scope for PCI.

All Semafone features and functions are available when hosted and a secured connection is used to integrate with applications that may be hosted on premise.

Semafone is supported by all carrier solutions and is designed to match the carrier’s levels of resilience and availability.

With a hosted solution, the incoming calls delivered by the carrier will never contain any credit card details. Semafone integrates directly with the payment provider, keeping the contact centre – and everything associated with it – out of scope for PCI. This produces the greatest cost savings by having no PCI zone on premise at all.


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