How It Compares
With an increasing number of companies putting forward solutions for PCI compliance in contact centres, evaluation can be complex.
We believe that Semafone is head and shoulders above its competition and have prepared a chart outlining the features available on the market and showing how Semafone compares. As a starting point, we suggest you consider the following points:
- Is the solution capable of fully de-scoping your contact centre from PCI regulations?
- Does it incur any further costs for call forwarding?
- Will your telephony carrier still provide its service level agreements on all contact centre calls?
- Can the solution be embedded within your payment applications?
- Does the solution hold the patent rights to the technology it is using?
- Is it PA-DSS certified?