Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
Intelligence+ offers advanced analytical capabilities, typically beyond those of standard business intelligence tools, to give our customers deeper insights into their system performance.
Our easy-to-read, intuitive Intelligence+ dashboards provide you with an uncomplicated overview of essential information to help you optimise your processes, your scheduling, and even your call centre performance targets.
The platform is completely customisable, with full flexibility to change the appearance and reporting periods.
Additionally, Intelligence+ is fully compliant with the latest data security regulations and standards, including the PCI DSS, GDPR, HITRUST, and the California Consumer Privacy Act.
A summary dashboard tracking all the inbound and outbound calls that pass through the Cardprotect Voice+ platform provides a breakdown of your use of Securemode (when you’re taking payments) and success rates for data capture and payment.
A view into the number of inbound vs. outbound calls, in addition to the proportion of calls that have resulted in successful payments.
A picture of the revenue generated by your contact centre, including the total number of payments, their values, and averages over a set time period.
The information you need to know about call handling times both in and out of Securemode, including average call durations and the differences between inbound and outbound call lengths.
Having access to reliable metrics is essential to successfully manage your contact center. Drawing upon the insights provided by Intelligence+, we believe our customers will be able to change their contact centres in the following ways:
Tracking historical rises and falls in payment volumes and handling times means you can plan ahead. The insights delivered by Intelligence+ help you make sure you have enough coverage during times when business picks up and ensure you’re not over-staffed during the slower periods. Allocating the right resources will have a positive impact on both customer experience and your bottom line.