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Bankprotect Voice+
Eliminate the potential for fraud by securely
capturing your customer’s banking details.
Enabling Direct Debits & Credits
Bacs Payment Schemes Limited is a membership organisation consisting of 16 of the UK’s leading banks with responsibility for the schemes behind the clearing and settlement of UK automated payment methods Direct Debit and Bacs Direct Credit, as well as the provision of managed services for third parties. Rules apply to any business that processes Direct Debit or Direct Credit transactions by entering a customer’s bank account information. As a result, contact centres that record calls must secure or redact all protected financial information. Any organisation that processes bank payments and Direct Debit or Direct Credit transactions must comply.
Bankprotect Voice+ offers a simple solution for protecting sensitive banking details across the following channels:
- Contact Centre Agent – Semafone’s patented dual tone multi frequency (DTMF) masking solution protects banking information by shielding it from call centre agents
- VoIP Network – Because Bankprotect Voice+ prevents banking data from entering the contact centre entirely, it also protects the VoIP network
- Automated Speech Recognition – For customers who are unwilling or unable to share their banking information using their telephone keypad, our Semafone Speech Recognition solution offers a secure alternative
Securing Banking Transactions
Payments remain the lifeblood of any business, and offering customers flexible payment options, whether using direct debit or credit cards, helps improve the customer experience.
Bankprotect Voice+ can be used to securely collect account and routing numbers for direct debits and credits.
Contact us now to discuss how Bankprotect Voice+ can be tailored to your requirements to secure the sensitive banking information you handle.