Contact centre data security expert will highlight flagship solution’s seamless integration with industry-leading Genesys Customer Experience Platform
Boston and Guildford, U.K. – April 24, 2018 – Semafone, a provider of data security and compliance solutions for contact centres, will showcase its flagship Cardprotect solution at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys, the global leader in omnichannel customer experience and contact centre solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.
A Gold sponsor and Genesys AppFoundry partner, Semafone will highlight its Cardprotect secure payment solution at Booth 19, demonstrating how its award-winning, patented software combines with the Genesys Customer Experience Platform. This helps businesses simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS), and protect data from fraud and costly data breaches – all while driving a positive customer experience.
“Semafone’s partnership with Genesys has been an important one, as more businesses are seeking solutions that not only provide superior customer service, but also strengthen data security and simplify compliance,” said Tim Critchley, Semafone CEO. “With data breaches in the news nearly every week, companies must do more to protect consumer data before they become the subject of brand-damaging headlines. We are thrilled to be a part of CX18, where we’ll have the opportunity to demonstrate the powerful combination of Semafone and Genesys’ solutions.”
Semafone’s Cardprotect and Genesys’ Customer Experience Platform have been implemented by global enterprises across industries including telecommunications, travel, insurance, utilities, retail and consumer services. Most recently, Sutter Physician Services (SPS), an affiliate of Sutter Health and a provider of clinical and administrative services, successfully deployed the solutions to improve customer care, descope its contact centres from the PCI DSS and strengthen payment data security. SPS will share its success story in a case study presentation during CX18 at 3 p.m. ET on Wednesday, May 2 in room Bayou B.
“CX18 is focused on helping organisations harness technologies that enable a highly responsive, predictive and fully contextual customer experience. AppFoundry partners like Semafone are a big part of what makes this such an exciting event,” said Jim Kraeutler, vice president of the ISV and Technology Alliances for Genesys. “We’re thrilled to have Semafone share how its Cardprotect solution combines with the Genesys Customer Experience Platform to enable consumers to securely connect with businesses when and how they need to, and on their terms.”
Semafone’s Cardprotect solution is available on the Genesys AppFoundry, a dedicated customer experience marketplace. The AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace. To learn more about the specific features and benefits of Semafone’s integration, visit the AppFoundry listing here.
CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalisation, predictive analytics, virtual reality and more.
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