Semafone Named a “Most Innovative Company of the Year” by Best in Biz Awards

BOSTON and GUILDFORD, U.K. – Dec. 4, 2018 – Semafone®, the leading provider of data security and compliance solutions for contact centres, today announced it has been named a bronze winner in the “Most Innovative Company of the Year” category for medium-sized businesses, in the Best in Biz Awards. As the only independent business awards programme judged by prominent editors and reporters from top-tier business publications, the Best in Biz awards recognise organisations for leadership in innovation in the realm of patents, inventions, first-to-market developments, company culture and more. Semafone was selected as a bronze winner due to its innovative product development and market leadership in data security and compliance for contact centres.

Over the past year, Semafone has worked to develop and implement innovative, new technology solutions to help organisations strengthen data security and better protect consumers’ sensitive payment card information through voice channels. For example, Semafone’s hosted version of its flagship Cardprotect software, its suite of Managed Customer-Premises Equipment (CPE) Services and its “Phone Concierge” Amazon Alexa Skill prototype, are just some of the product development milestones for which it was recognised as a Best in Biz winner. Additionally, the company’s extensive work to educate the market on best practices in regulatory compliance for the Payment Card Industry Data Security Standard (PCI DSS) and the EU’s General Data Protection Regulation (GDPR) also contributed to its win.

“The methods fraudsters use to compromise sensitive consumer information in contact centres and through voice channels are constantly evolving and becoming ever more sophisticated , which is why we pride ourselves on staying ahead of the curve and continually developing  innovative technology solutions to secure data and ease compliance,” said Tim Critchley, CEO, Semafone. “We’re honored to be recognised by the Best in Biz judges for not only delivering innovative data security solutions to contact centres, but also for our efforts to continually educate the market on the changing regulatory landscape and what they need to know to mitigate risk and reduce the cost of compliance.”

Each year, Best in Biz Awards’ entrants span the spectrum, from some of the most recognizable global brands to the most innovative local start-ups. The 8th annual programme proved to be a particularly tough competition, garnering close to 700 entries from an impressive array of public and private companies of all sizes and from a variety of geographic regions and industries in the U.S. and Canada. The award winners are determined based on scoring from independent judging panels comprised of prominent editors and reporters from some of the most respected newspapers, TV outlets, business, consumer and technology trade publications throughout North America. Structured in this unique way, Best in Biz Awards is able to leverage its distinguished judges’ unparalleled expertise and objectivity to determine award winners from among the hundreds of entries. The 2018 judging panel included, among others, writers from Associated Press, Barron’s, eWeek, Forbes, Inc., New York Times, Wired and more.

For a full list of the Best in Biz award winners in 2018, visit: http://www.bestinbizawards.com/2018-winners.

About Best in Biz Awards
Since 2011, Best in Biz Awards has made its mark as the only independent business awards programme judged each year by a who’s who of prominent reporters and editors selected from top-tier publications from North America and around the world. Over the years, Best in Biz Awards judges have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the world economy to local companies and some of the most innovative start-ups. Best in Biz Awards honors are conferred in two separate programmes: North America and International, and in 70 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.

Semafone Named a “Most Innovative Company of the Year” by Best in Biz Awards
Semafone