Semafone Issues Guidance for Contact Centres Still Struggling with GDPR

GUILDFORD, U.K., July 18, 2018Semafone ®, the leading provider of data security and compliance solutions for contact centres, has created a guide specifically for contact centres to help them comply with the EU General Data Protection Regulation (GDPR).

The guide was compiled with the help of four industry experts specialising in data security, GDPR, and contact centre technology. It offers practical advice summarised in a simple 12 step path to compliance.

Even though the regulation has been in place for over a month, only 21% of UK organisations believe they are GDPR compliant, according to research from TrustArc. While other EU countries are further ahead with 27% of businesses stating they are GDPR compliant, the numbers are lower in the US (12%), where companies may not have realised the regulation can apply to them as well.

Tim Critchley, CEO of Semafone, comments on why the guide is needed: “Contact centres are under extreme scrutiny when it comes to GDPR. Not only do they handle huge amounts of personal information, but they also have to take into account factors such as call recording and payment handling, which can present serious and complex challenges when it comes to data protection. In addition, contact centres are staffed by agents who themselves need to be protected under the terms of GDPR. This guide helps contact centres to better understand and meet these challenges.”

The report can be downloaded at http://info.semafone.com/download-now-gdpr-guide-contact-centres

Contributors to the report include:

Simon Martindill, Marketing Director, 360 Solutions

Patrick Cooper, Independent Consultant specialising in data and EU GDPR.

Ben Rafferty, Global Solutions Director, Semafone

Shane Lewis, Information Security Manager, Semafone

Semafone Issues Guidance for Contact Centres Still Struggling with GDPR
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