Nov. 15 webinar will discuss how call centers can best secure sensitive customer data, reduce overall risk and protect brand reputation
Guildford, U.K. and Boston – Oct. 19, 2017 – Semafone, a provider of data security and compliance solutions for contact centers, announces a new webinar, “Improving Cybersecurity in the Contact Center: How to Reduce the Risk of a Data Breach,” scheduled for 2 p.m. ET on Nov. 15. The free webinar will discuss how contact centers can better protect sensitive customer data and avoid the disastrous consequences of a data breach, including the subsequent damage to brand reputation.
The webinar will take an in-depth look at the unique risk factors contact centers face and give practical advice on how to protect against them. With a steady growth in at-home agents, an ever-changing cyberthreat landscape and a wealth of highly-sensitive data permeating business infrastructures, tackling the unique security challenges that contact centers face is more paramount now than ever. Attendees will also learn how to improve customer service and satisfaction while strengthening cybersecurity. Register for the webinar here: https://hubs.ly/H08WNzT0
Who: David Scheidemantel, Solutions Consultant, Semafone, with guest expert Jon Pitts, Managing Director, Foregenix Inc.
What: “Improving Cybersecurity in the Contact Center: How to Reduce the Risk of a Data Breach”
When: 2 p.m. ET on Wednesday, Nov. 15
What audience members will learn:
- The most common types of insider and outsider threats that put contact centers at risk for a data breaches, cyberattacks and fraudulent activity
- The consequences of a data breach, including damaged brand reputations and plummeting stock prices
- How to mitigate the risk of a data breach by complying with security frameworks such as the Payment Card Industry Data Security Standards (PCI DSS)