Contact centre and customer experience firm will bring Semafone’s secure payment and PCI DSS compliance solutions to a wider market in North America
GUILDFORD, UK and BOSTON, MA– 7 December 2020 – Semafone®, the leading provider of data security and multi-channel compliance solutions for secure and seamless customer experiences today announces a new partnership with Servion, a global, end-to-end consulting-led specialist in customer experience systems integration and managed services.
Through this new partnership, Servion will provide Semafone’s award winning and certified Payment Card Industry Data Security Standard (PCI DSS) solutions – Cardprotect Voice+ and Cardprotect Relay+ to its North American customer base.
Servion SVP, Digital & Cloud Practice, Abhinandan Jain commented “This partnership with Semafone underpins our vision to be leaders in the Customer Experience Management (CEM) space. Alongside enabling customers to optimise every consumer touch point, working with Semafone will enable us to ensure that our customers can take advantage of a world-class PCI DSS solution that will help them to maintain regulatory compliance and protect sensitive customer data – even when the demands of the COVID-19 pandemic means their agents have to work from home.”
Semafone CEO, Gary E. Barnett added “Delivering a consistent and great customer experience while ensuring your customers are secure and your business is PCI DSS compliant has always been a critical concern for anyone that takes card payments. This is even more true today as firms around the world have been forced to do business using remote workforces. Partnering with Servion we can offer more value to those organisations who may be vulnerable to fraudsters, want to protect reputations and help them protect their customer’s sensitive data to the highest standards”.