Moneris and Semafone Partner to Provide Secure Contact Centre Experience Pre?Integrated Solution Provides Comprehensive PCI DSS Compliance
Toronto, ON ? October 16, 2012 ? Moneris Solutions, Canada’s largest credit and debit card processor, today announced a new partnership with Semafone Limited, a U.K.?based company that provides contact centre payment security software solutions. Together the organisations will deliver industry?leading Payment Card Industry Data Security Standards (PCI DSS) compliance solutions for the contact centre environment.
The integrated payment solutions will combine Moneris’ PCI Compliant eSelectPlus enterprise payment platform with Semafone’s patented technology to provide cardholders with the same confidence and security when completing credit card transactions over the phone that they would experience in traditional retail and e?commerce transactions. The partnership between Moneris and Semafone demonstrates Moneris’ commitment to delivering strategic value to its merchants through identifying and meeting their needs.
Although e?commerce is increasingly popular in the retail sector, merchants and consumers still value the one?on?one customer engagement of contact centres, as demonstrated through consistent transaction volumes in this payment channel.
“Moneris’ partnership with Semafone is a crucial step in providing confidence to consumers that contact centre engagement is a safe, secure and trustworthy payment? processing option. We are always looking for solutions that will bring value to our merchants, and this partnership addresses the real issues our customers face in this space.”
– Jeff Guthrie, Chief Sales and Marketing Officer at Moneris.
As the credit card industry continues to strive for the reduction of card data compromise, the contact centre environment is a recent segment of payment security to be evaluated against prevailing security standards. Cardholder data security remains the number one priority throughout the payments landscape and new PCI requirements for the protection of this data within the contact centre are expected to have a significant impact on the industry.
“Moneris’ expertise and reputation in the North American payments space makes it an ideal company to partner with.
“Through our combined offering, merchants in both Canada and the USA will be able to take advantage of a pre?integrated payment solution to help them address changing security requirements – without major impact to their business systems and processes – while significantly reducing their overall annual PCI DSS compliance engagement and expense.”
– Stu Carty, EVP The Americas, Semafone