Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
Semafone is s a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology.
Semafone is proud to partner with Avaya to offer our signature Cardprotect Voice+ solution for securing telephone payments on the DevConnect Marketplace. Our solution helps organisations around the world achieve PCI DSS compliance more simply and cost-effectively. By keeping sensitive cardholder data outside of the contact centre infrastructure, Cardprotect Voice+ drastically reduces the number of applicable PCI DSS controls, virtually descoping the contact centre for PCI DSS compliance entirely.
As a Technology Partner, Semafone can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Your business depends on taking payments over the phone, but your customers’ sensitive data could be at risk from theft and fraud, both externally and internally. Data breaches are becoming more sophisticated, frequent and expensive, as a result the risk of reputational damage is at an all-time high. The Payment Card Industry Data Security Standard (PCI DSS) is there to protect both your business and your customers’ data. Yet it can often appear to add more complexity to an already complicated data environment, rather than simplifying the security process.
Cardprotect Voice+, our patented DTMF masking product, makes it easy for businesses of all sizes to handle telephone payments, without compromising on security or customer service. Semafone’s easy-to-implement solution offers a scalable, flexible and cost-effective way to protect against fraud and reputational damage while ensuring compliance with PCI DSS, all available on the DevConnect Marketplace.
Use the resources below to learn more about how Cardprotect Voice+ can help your contact center achieve PCI DSS compliance.
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