It has been 10 years since the launch of the Payment Card Industry Data Security Standard (PCI DSS) and many advances have been made to help merchants comply. But one area remains vulnerable.
For many, the challenge of how to secure ‘card not present’ (CNP) payments made over the phone to a contact centre still exists. Allowing customers to provide sensitive information such as card numbers on calls that may be recorded presents serious challenges.
That’s why one payment protection method, DTMF masking, has come to take a pivotal role, as Tim Critchley of Semafone explains.
This article was originally published in Computer Fraud & Security .