Hallie Harensky on Navigating the Regulatory Waters for Data Security in the Call Center

Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

Cybersecurity in the Insurance Call Center: They Can’t Hack What You Don’t Hold

We all know that the U.S. has a number of different data privacy regulations, like HIPPA and the Social Security Number Protection Act. But, did you know that there is no standardization for how non-public information (NPI) is secured, state by state?

March 20, 2017

Aaron Lumnah