Global Solutions Director Ben Rafferty on the US's Inadequate Payment Policies

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How the payment practices of US insurers are compromising security and compliance

If you have recently been asked to provide your payment information verbally over the phone, it’s time to take note. No one would dream of reading out their PIN at an ATM, but, somehow, it’s still commonplace for customers to be asked by Customer Service Representatives (CSRs) to provide payments card details out loud over the phone, particularly in the US.

June 6, 2017

Aaron Lumnah