Global Solutions Director Ben Rafferty on reducing AHT to reduce costs

How reducing AHT may still be the answer to cutting call center costs

No matter the industry, reducing costs is among the top business concerns of any C-level executive. In fact, a 2016 Deloitte survey revealed that 67 percent of business leaders expect cutting costs to be their number-one priority. But this begs the question: where, exactly, are the best places to reduce expenses and, in turn, increase profit? The call center is a great place to start.

Global Solutions Director Ben Rafferty on reducing AHT to reduce costs
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