Securing card payments via telephone still remains a problem.

It is now more than a decade since version 1.0 of the Payment Card Industry Data Security Standard (PCI DSS) was released and significant advances have been made in securing cardholder data throughout the transaction process. Designed to ensure that merchants met minimum levels of security when storing, processing and transmitting cardholder data, we have seen the standard grow to achieve global adoption. Today, at v3.0, it is even more critical to the protection of card payments.

DTMF Masking: the Most Effective Weapon for Contact Centre Defence

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