The State of Security in Call Centers

There is no question that maintaining security and compliance in call centers is complicated. Security involves far more than just technology; it also involves people and processes. We, as individuals, are the most obvious weakness, and cyber criminals are already well aware of our human flaws and are honing in on call center operations to expose them. Tim Critchley, C.E.O. of Semafone examines call center security further in this article.