Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
Gary is recognised worldwide as an authority on contact centre and unified communications technologies and solutions.
With a proven track record for delivering outstanding leadership and stakeholder value throughout his 30-year career, Gary has been recognised by the contact centre industry with a Lifetime Achievement Award. Prior to joining Semafone, Gary was senior vice president and general manager of Engagement Solutions at Avaya, where he helped take the company public and produce over $1.2B in revenue for the contact centre solutions annually. Before this, he worked for Aspect Software in multiple senior leadership roles, having served as both chief executive officer and chief technology officer as the company (formerly Aspect Communications) merged with Concerto Software. Gary is also regarded as a pioneer of contact centre technologies such as automatic call distribution (ACD), computer-telephony integration (CTI), workforce optimisation (WFO), and the integration of contact centres and enterprises through unified communications. Gary received his Bachelor’s of Science degree from Western Kentucky University.
John is a chartered accountant with over 20 years’ financial and commercial experience working within fast-growing technology and telecom companies.
He has worked with businesses spanning mobile and fixed line Telecoms, Manufacturing, SaaS and Telematics. John joined Semafone from the Nowtel Group, a provider of fixed line telecom and MVNO services, where he was CFO, having previously held the post of Operations and Finance Director of iHub, a provider of hosted IP telephony. John has considerable experience of leading teams to support profitable growth in rapidly developing businesses as well as leading funding initiatives to allow the businesses to expand. John began his financial career at PriceWaterhouse Coopers and holds a Biology degree from the University of Newcastle Upon Tyne.
Iain is responsible for identifying and delivering new revenue opportunities and pioneering new markets.
As Semafone’s Chief Revenue Officer Iain leads the sales, sales engineering, partner and marketing teams responsible for revenue growth and market engagement worldwide. He has over 20 years’ experience in outsourcing, technology and consulting industries; leading international teams for organisations including Firstsource Solutions, SITEL and HGS. Iain holds a degree in Science from Kingston University.
Chloe is responsible for Semafone’s people strategy, ensuring we have the right people in the right roles to ensure business success.
As HR Director Chloe leads the HR team to ensure that Semafone always stays ahead of the market in talent acquisition and retention.
Previously Chloe was Head of People for one of the UK’s largest franchise networks and has specialised in building HR departments from scratch in startup and heavily regulated industries such as security and health. She has experience in high risk HR environments and has led international teams to ensure excellence with the employment journey across the globe.
Annette oversees Semafone’s customer project deployment, customer support, information security, and IT infrastructure teams.
With over 30 years’ experience in the Infrastructure and Telecoms Industry working at O2/Telefonica, Research In Motion and Ericsson, Annette is a seasoned programme & project manager and leader with extensive experience delivering complex business change solutions across multiple private and public sector organisations.
Ian oversees Semafone’s project management function and ensures new products, services, and updates are delivered on time.
Ian brings over 20 years of delivering project and business solutions.
Following an early career in corporate retail (M&S/Sainsburys), Ian served as the Operation Director in a successful MBO (The Original Factory Shop). From there, he made the transition to ecommerce, which eventually led him to the software development industry. Ian’s specialism as Corporate PMO is in delivering robust cross-functional projects and processes.
Scott heads up Semafone’s global customer success team, delivering best-in-class customer experience.
Scott is responsible for driving customer goals, product utilisation, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Semafone’s customers. He has over 20 years’ experience in strategic account management and sales for technology companies including Nortel/Avaya. Scott attended the Army Apprentices College, Royal Corps of Signal and served in the Armed Forces Global Telecommunications unit.