Founded in 2009 to tackle compliance challenges faced by the UK contact centre industry, today we employ over 100 people in Europe, North America and Australia, and our customer base spans 25 countries across five continents.
We operate across all markets. This approach is reflected in our customer base which includes brands as varied as Aviva Canada, Amica Mutual Insurance, British Heart Foundation, Flow Energy, Next, Rogers Communications, Santander, Sky and Virgin Holidays.
Our growth has been fuelled by long-term partnerships with some of the world’s leading network and telecoms specialists including Amdocs, Gamma Telecom, Genesys, Sabio and SecureCo. BT offers its own hosted version of Semafone’s technology, BT Secure PCI.
But that’s not all. As a recognised global leader in secure voice transactions, Semafone’s technology is integrated with over 30 Payment Service Providers.
Semafone is well funded; major investors including Octopus Ventures and BGF (Business Growth Fund) and is accredited as a PCI DSS Level 1 Service Provider and an official Visa Merchant. Cardprotect when deployed on-premise is PA DSS certificated. We have achieved certification for our information security management system to ISO27001:2013 and our technology is patented in the US and the UK.