Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More
There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].
We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.
While acknowledging the additional hurdles that organizations may face by having to secure a remote workforce, the PCI SSC makes clear that merchants implementing remote working procedures must still comply with the requirements in the PCI DSS. The PCI SSC outlines three areas that merchants can focus on to ensure greater security of cardholder data:
The PCI SSC states, “One of the best ways to mitigate that risk is to create and maintain a culture of security within the organization.” They recommend enacting controls including:
The PCI SSC goes on to add, “The physical environment within which an office worker or home worker is taking card payments over the telephone should be effectively monitored and access controlled.” Some of these required controls include the following:
The PCI SSC finishes its recommendations by asserting, “By limiting exposure of payment data in your systems, you simplify scope and validation, reducing the chance of being a target for criminals.” Some ways to go about this are:
Semafone’s Cardprotect solutions can help by:
Our industry-leading certifications, partnerships with world-class organizations, and flexible and quick deployment options provide best-in-class solutions to meet all of your needs and provide your customers with a unified and secure experience across all engagement channels.
Learn more about how to enable your remote workers to process secure, PCI DSS compliant payments by downloading our solution brief now.
Cardprotect Relay+ enables your business to take payments anywhere and across any digital customer engagement channel, without the need to invest in costly hardware or enter into closed payment ecosystems. Featuring powerful and flexible configuration tools for every channel you choose to transact in, Semafone’s Cardprotect Relay+ platform underpins your digital strategy by cutting through payment complexities; making it easy to engage with customers and seamlessly monitor, track, manage or support all your transactions.
Cardprotect Relay+ enables organisations of any size to initiate remote payments across all digital channels and offers a choice of deployment options.
Requiring no set up whatsoever, our fully configurable web-based user interface (UI) is a standalone solution that’s ideal for businesses that need to initiate a flexible, yet compliant payment solution – fast. Featuring a range of pre-configured PSP integrations, with a white label SMS and email solution or you can integrate into your own messaging platforms. It’s an elegant approach for initiating remote payment scenarios at pace – especially when IT resources are stretched to the max.
For organizations that want a seamless integration with existing CRM or customer communication channels, our feature rich, and extremely flexible API-driven SaaS platform is fast to deploy and ideal for highly dispersed global workforces.
“Semafone’s solution has made a huge difference to us. With many of our employees being homeworkers, we were very concerned about compliance. With Semafone’s solution, RNIB can meet the data security demands of the PCI DSS, while also providing the best possible customer service. It also reinforces to our donors that we take the security of their data seriously.”
Catherine Lloyd – Senior Telemarketing Manager at the RNIB