Offering one of the most diverse and robust payment portfolios in the industry, we’re dedicated to providing comprehensive Universal Payments solutions that operate effectively – and in compliance. Trusted globally, as a result of our unmatched understanding of payments and related processes, joining forces with a world-class technology partner such as Semafone ensures our contact center customers can take advantage of a proven market-leading solution that keeps card payments secure and PCI compliant.
Mike Rogers – VP Business Development, ACI Worldwide
Semafone and 360 Solutions went beyond the call of duty to ensure we were able to maintain continuity of service for customers during the implementation phase. Our agents have found the system really easy to use and feedback from customers has been very positive. Not only are they happier about being able to remain in contact with agents throughout the entire call – they also truly appreciate the additional level of payment security we’ve put in place.
Adam Warne – IT Director, AO
Implementing Semafone was straightforward; staff training was minimal and the impact on customer service has been extremely positive. The fact that there was no disruption was of huge benefit to the team. Operationally the good news is that now any call, taken in any of our offices, can be put through to the call centre for a donation to be made and is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Ashley Bennett – IT Business Partner, British Heart Foundation
Secure payments and transaction processing is now top of mind for today’s global executives and their IT departments. In partnership with Semafone, we’ve been able to develop truly impressive secure contact centre payment solutions for our customers.
Gary Wellburn – Head of Product, BT Global Services
We’ve built a strong relationship with Semafone, and chosen to work with them to add value to our portfolio because of their reputation for innovation and best-in-class data security solutions for contact centres. This is an area we are seeing significantly increasing demand. It’s great news that our resellers will now be able to offer their customers a cost-effective and robust solution to help them comply with PCI DSS, while providing them with new revenue and market opportunities
Marc Timmermans – Director Hosted Communication Services, BT
“We’ve had very few complaints, and I think they are aware the new system is helping to keep their payment data safe. For us, the whole implementation was as much about looking after members’ data responsibly as it was about PCI DSS compliance.”
Jon Laws – Financial Controller, Caravan and Motorhome Club
Semafone’s proven experience in dealing with high volumes of card transactions, along with the industry knowledge of its team, meant that it really stood out from other solutions. We have been able to remove our contact centre completely from PCI DSS scope while providing our customers with absolute confidence in the security of their card transactions. Delivering a positive customer experience is at the heart of our operations and Semafone is really helping us to achieve this.
Steve Grima – Joint MD of Operations, dlc
Gamma has worked successfully with Semafone on a number of customer projects for over 5 years. The Semafone solution for PCI compliance is really one of those technical solutions that helps solve a key business challenge for our customers – how to take credit card payments securely over the phone! We have delivered the solution in combination with Gamma SIP Trunks for customers of all sizes, in both the private and public sectors, and as a result have assisted in making our customers’ contact centres fully PCI compliant, in a very cost effective manner.
Alan Mackie – Product Director, Gamma
It’s been great working with Semafone’s team, who are professional and helpful. Whenever we need assistance, it’s always provided quickly and effectively, and that’s a huge bonus when you’re working with new technology.
Jonathan Milbourn – Head of Customer Services and Business Transformation, Harrow Council
As an organization, we uphold strong standards when it comes to data security. If we are to expect our own data to be handled securely, this is a service that we must also deliver to our registrants; they too deserve their data to be protected to the highest standard.
Guy Gaskins – Executive Director of Information Technology & Resources, HCPC
One of the key benefits of using Semafone is that we can control the whole environment and it can be scaled according to our customers’ requirements. We have observed that most of the technologies used by competitors, who have PCI DSS compliance as standard, are often clunky and cumbersome. Semafone enables us to be responsive to our clients’ needs – offering flexibility as a key differentiator.
Megan Neale – General Manager, HGS UK
We are thrilled to join forces with this industry leader. Since 2009, Semafone has led the way in tackling the compliance challenges faced by companies across the globe. In taking advantage of its patented payment method, we’ll be able to ensure our partners are protecting their customers’ data while meeting stringent compliance criteria.
Eddie Buxton – CEO, Maintel Group
We exist to serve our customers, and part of our service mission is providing the best possible customer experience, no matter how they choose to interact with us as a business. The integration of Cardprotect within the Connect Managed Services solution means that NWG Business’ customers have the option to pay over the phone, with the confidence that their sensitive details are being secured to the highest standard.
-Lissa Balmer – Head of Customer Experience, NWG Business
Semafone’s solution has made a huge difference to us. With many of our employees being homeworkers, we were very concerned about compliance. With Semafone’s solution, RNIB can meet the data security demands of the PCI DSS, while also providing the best possible customer service. It also reinforces to our donors that we take the security of their data seriously.
Catherine Lloyd – Senior Telemarketing Manager, RNIB
The synergy of our expertise in contact centre technologies and Semafone’s security know-how is a perfect fit. Our combined technical understanding and practical operational experience makes it easy for organisations to ensure customer security, comply with PCI standards and eliminate the threat of contact centre fraud.
Stuart Dorman – Chief Innovation Officer, Sabio
“PCI DSS compliancy was a massive project for TalkTalk and Semafone enabled us to reduce a huge number of applications across our voice recordings and IVR payment capabilities – it simply took away the need to read out card numbers, therefore the information was no longer stored in our voice/IVR application.”
Jashan Sidhu – Head of Billings, Cash, & Banking at TalkTalk
From a governance point of view, Semafone is completely spoiling us, not only are we now fully PCI DSS compliant, but we receive quarterly reports from Semafone that are incredibly detailed and report any anomalies and changes to the system. The level of detail in the information provided really stands out.
Patrick Watters – Telecommunications Manager, Virgin Holidays