Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

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5 Ways to Catalyze a Customer Service Transformation in Your Contact Center

July 23, 2020

resources 5 Ways to Catalyze a Customer Service Transformation in Your Contact Center

July 23, 2020
Aaron Lumnah
5 Ways to Catalyze a Customer Service Transformation in Your Contact Center
Semafone
Trust This Link: Elevating Customer Experience with Payment Links

July 9, 2020 | Gary E. Barnett

resources Trust This Link: Elevating Customer Experience with Payment Links

July 9, 2020
Aaron Lumnah
Trust This Link: Elevating Customer Experience with Payment Links
Semafone
5 Ways to Use AI-Powered Chatbots to Bolster Customer Experience

June 26, 2020

resources 5 Ways to Use AI-Powered Chatbots to Bolster Customer Experience

June 26, 2020
Aaron Lumnah
5 Ways to Use AI-Powered Chatbots to Bolster Customer Experience
Semafone
Mind the Demographic Shift: How Different Generations are Going Omnichannel

June 11, 2020

resources Mind the Demographic Shift: How Different Generations are Going Omnichannel

June 11, 2020
Aaron Lumnah
Mind the Demographic Shift: How Different Generations are Going Omnichannel
Semafone
Weathering the Storm: Lessons Learned from Keeping Your Contact Center Operational in Times of Crisis

May 29, 2020

resources Weathering the Storm: Lessons Learned from Keeping Your Contact Center Operational in Times of Crisis

May 29, 2020
Aaron Lumnah
Weathering the Storm: Lessons Learned from Keeping Your Contact Center Operational in Times of Crisis
Semafone
Five Costly Mistakes to Avoid When Implementing Remote Working Procedures

May 13, 2020

resources Five Costly Mistakes to Avoid When Implementing Remote Working Procedures

May 13, 2020
Aaron Lumnah
Five Costly Mistakes to Avoid When Implementing Remote Working Procedures
Semafone
Fact vs. Fiction: Busting the Myths Surrounding Remote Working and Data Security

April 23, 2020

resources Fact vs. Fiction: Busting the Myths Surrounding Remote Working and Data Security

April 23, 2020
Aaron Lumnah
Fact vs. Fiction: Busting the Myths Surrounding Remote Working and Data Security
Semafone

April 9, 2020

resources Three Ways to Maintain PCI DSS Compliance While Transitioning to a Remote Work Model

April 9, 2020
Aaron Lumnah
Three Ways to Maintain PCI DSS Compliance While Transitioning to a Remote Work Model
Semafone

April 2, 2020

resources Maintaining Stringent Contact Center Security for Remote Workers

April 2, 2020
Aaron Lumnah
Maintaining Stringent Contact Center Security for Remote Workers
Semafone
Why Secure Payments Must Be a Critical Part of Your Business Continuity Plan

March 26, 2020

resources Why Secure Payments Must Be a Critical Part of Your Business Continuity Plan

March 26, 2020
Aaron Lumnah
Why Secure Payments Must Be a Critical Part of Your Business Continuity Plan
Semafone

March 18, 2020

resources Top Tips for Using Online Chat to Convert Web Leads into Customers

March 18, 2020
Aaron Lumnah
Top Tips for Using Online Chat to Convert Web Leads into Customers
Semafone
Best Practices for Accepting Secure Mobile Payments

February 28, 2020

resources Best Practices for Accepting Secure Mobile Payments

February 28, 2020
Aaron Lumnah
Best Practices for Accepting Secure Mobile Payments
Semafone

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