News

Can Your Customers Really Trust You?

If you take payments over the phone, you’ll know that security is paramount. Headlines about credit card theft have left major brands with their reputations in tatters and customers are increasingly nervous about their data. If your customers aren’t 100% that their credit cards are safe with you, they will take their business elsewhere.

To protect your contact centre against card fraud you need to comply with the Payment Card Industry Data Security Standard (PCIDSS). Semafone has found a way to make this easy and cost-effective.

How It Works

  • Your customer enters their card details into the telephone keypad
  • The card details go straight to the bank and you don’t need to worry about them
  • Your customer service agent stays on the line to provide assistance

The Secured by Semafone® trust mark is fast being adopted by organisations who want to demonstrate to customers that their card details are in safe hands.

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