By Gary E. Barnett, CEO
Events like the current coronavirus pandemic highlight the importance of being able to remain operationally fit in a crisis.
In recent weeks, CEOs around the globe have seen their business continuity plans put to the test in a real-world business-critical scenario – that’s unfolding at scale. Their mission – to continue to deliver the services that citizens and customers want and need, right now.
At the same time, millions of consumers around the world are having to stay at home, unable to visit physical retail stores. Instead, they are completely reliant on contact centers and digital channels to make purchases, pay bills and place orders, yet still demand high levels of customer service and expect their personal data to be protected at all times.
With all this in mind, and with so many employees now being asked to work from home, the pressure is on to ensure staff can connect to business-critical applications so they can perform resiliently when it comes to undertaking business as usual activities.
But keeping staff safe and operational is just part of the puzzle. Just because employees are working remotely doesn’t mean that they aren’t facing cybersecurity risks. Fraudsters have already started to take advantage of the uncertainty and sense of panic many are feeling, staging scams ranging from phony websites to spam calls. For this reason, it’s absolutely essential to provide employees with the ability to keep your customer and company data safe and secure, and that includes processing secure and PCI DSS compliant payments for home and remote workers.
The Pressure is on to Keep Payments Flowing
Aside from the technical challenges of ensuring the remote workforce is up, running and stays productive, there is one other key consideration to address.
Payments are the lifeblood of any organization. So, maintaining the ability of remote workers to securely process payments is critical to keeping revenue streams flowing – and minimizing the risk of unnecessary business disruption.
Let’s take a look at the top things to think about when formulating a business continuity plan that incorporates a strategy to minimize the likelihood of a cash-flow crisis.
It all begins with empowering your remote and home workers to carry out business-as-usual tasks in every customer-facing engagement channel.
Top Tips and Best Practices for Remote Secure Payments
Remote workers pose a unique challenge for companies that need to ensure that customer data remains safe and protected. That’s especially true when it comes to taking secure payments.
Remote workers will need the appropriate tools at their disposal, so that they can confidently engage with customers while safeguarding their sensitive data.
Furthermore, organizations can’t afford to ignore the recent advisory issued by the PCI Security Standards Council with regard to the importance of maintaining practices to protect payment card data when implementing a remote-work model in response to COVID-19.
When evaluating which payment solution will make remote working secure in home-environments that can’t be constantly monitored, organizations will need to think carefully about a number of key points:
- Security and compliance – in times of crisis, strict security controls may be more difficult to implement, especially if employees are working from home and are reliant on their own WiFi systems. Yet organizations need to be certain that PCI DSS compliance is maintained at all times.
- Data storage – storing sensitive customer data is extremely risky and hackers and fraudsters don’t rest in times of crisis. Indeed, some are emboldened. Look for a payment solution that helps you minimize the need to store any data and limits the exposure of remote employees to sensitive data.
- Maintaining a seamless customer experience – when things are uncertain, and situations volatile, customers need to have peace of mind that your organization has everything in place to process their payments securely and without undue complexity. That includes the ability to maintain constant communication with customers – regardless of which channel they’re using – in case they encounter issues that further add to their current life-stress burden.
Take Payments from Anywhere – and in Any Channel
Semafone’s Cardprotect Relay+ cuts through the complexity to get your remote payment strategy up and running fast. We make it easy for you to empower remote workers to take secure payments, via any digital customer engagement channel, while ensuring your organization stays PCI DSS compliant.
Requiring no costly hardware, or any need to enter into closed payment ecosystems, Cardprotect Relay+ gives you everything you need to instantly create and send payment links to customers and manage transactions via the payment-service provider (PSP) of your choice.
Eliminating any requirement for your organization to store, process or transmit cardholder data, Semafone’s solution takes any digital payment channel out of the scope for PCI DSS.
Agents simply generate a payment link and submit it to customers via the channel of their choice – email, SMS, chat – and receive live updates as the transaction progresses and completes. Deployments are completely flexible and quick – you can be up and running in a matter of days, with no long-term contracts, with pay-as-you-go billing that’s based fully on usage, giving you the adaptability you need during challenging times.
For organizations that need to get a secure and scalable payment solution in place quickly for their remote workforce, Semafone Cardprotect Relay+ offers a compliant and effective way to deploy an easy-to-use and secure payment process enterprise wide. During times of crisis, your business needs the flexibility to deliver a seamless, secure customer experience, regardless of where your employees are based. With Semafone and Cardprotect Relay+, you can do just that.