Reflecting on 2016 – A Year of Growth in North America

Tim Critchley – Chief Executive Officer

Just a few short months ago, Semafone opened the doors of its North American (NA) headquarters in Boston. Now as we near the end of 2016 we are thrilled to see that our hard work is paying off. By making significant investments in the NA market, hiring top-quality people, and establishing strong partnerships with other industry leaders, we’ve hit a number of milestones, and won an impressive $7.5 million worth of U.S. contracts.

Most notably, we signed our largest-ever contract to date, a deal with a Fortune 500 insurance company. This is a huge opportunity for Semafone, not only due to the size of the deal, but also because it demonstrates the value we offer the insurance industry. In this highly regulated market, it is best practice to record every customer call. However, this requires insurers to either pause the recording when a customer reads out their payment card numbers, or manually remove it from the recording. Our solution will allow this insurer to shield sensitive information from both agents and recordings, helping them easily maintain PCI DSS compliance.

Our two other major new U.S. contracts involve one of the most well-known and recognizable retail brands and a large telecommunications provider. Adding these well-respected companies to our roster of clientele has helped us increase our entire customer base by 30-percent so far this year.

In addition to our sales successes, we recently attained Level 1 Service Provider Status against v3.2 of the PCI DSS in North America. Already a Level 1 Service Provider in Europe, a Visa (Europe) Merchant Agent and a global ISO 27001 company, Semafone attained this certification to extend our North American offering. Through this accreditation, our customers can simplify the burden of their security audits and access custom enhancements and updates to our products.

As we move into 2017, we hope to build upon this momentum. We foresee nothing but success as we work closely with our customers to help them keep sensitive information out of the call centre, comply with the most stringent regulations, and protect against potentially brand-damaging data breaches; so they can focus on what is most important – their own customers.

Thank you to all Semafone customers, partners, friends and colleagues who have helped make 2016 a year to remember. We are looking forward to another memorable year in 2017 as our success in North America grows!

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Reflecting on 2016 – A Year of Growth in North America
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