How reducing AHT may still be the answer to cutting call center costs

No matter the industry, reducing costs is among the top business concerns of any C-level executive. In fact, a 2016 Deloitte survey revealed that 67 percent of business leaders expect cutting costs to be their number-one priority. But this begs the question: where, exactly, are the best places to reduce expenses and, in turn, increase profit? The call center is a great place to start.

Global Solutions Director Ben Rafferty on reducing AHT to reduce costs

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