Semafone in the News

Ben Rafferty talks reducing AHT and improving customer experience in CSM

Can reducing AHT really result in a positive customer experience?

No matter what industry you’re in, companies are always looking for ways to reduce operating costs and improve the bottom line. Executives often hone-in on the call center as a prime place to begin cutting costs, but are challenged with how to do so, without negatively impacting the customer experience.

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