Ben Rafferty talks reducing AHT and improving customer experience in CSM

Can reducing AHT really result in a positive customer experience?

No matter what industry you’re in, companies are always looking for ways to reduce operating costs and improve the bottom line. Executives often hone-in on the call center as a prime place to begin cutting costs, but are challenged with how to do so, without negatively impacting the customer experience.

Ben Rafferty talks reducing AHT and improving customer experience in CSM
Semafone

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