Our Highlights So Far

Milestones

Semafone Milestones

  1. Semafone appoints Iain Regan as Global Sales Director. Iain brings strong commercial and industry expertise to help drive further international growth.

  2. Semafone announces a record trading year, achieving a 38% increase in revenues to £5.3m and doubling its overseas business to £2.5m.

  3. Semafone wins 2015: Customer Choice - Best Call Center Solution at the CNP Expo in Orlando.

  4. Semafone selected as one of the top 100 businesses on The Sunday Times Business SME Export Track list compiled by Fast Track.

  5. Semafone partners with AsiaPay to offer secure payment solution for contact centres. As Semafone continues to expand its presence in Asia, the solution will provide existing and new AsiaPay. customers with a secure way to make telephone payments throughout the region.

  6. Semafone and Eckoh agree to a confidential settlement of their dispute over alleged infringement and invalidity of Semafone’s UK Patent (No. GB 2,473,376) to the mutual benefit of both parties.

  7. Iain Johnston appointed as COO. He will be responsible for all Semafone product development and delivery, including research, design and development, production, implementation and customer support.

  8. Semafone signs Global Agreement with BT. BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone.

  9. Semafone achieves ISO 27001:2013 certification making Semafone the only IT security vendor to have achieved four of the leading secure payment accreditations.

  10. dlc, one of the largest debt collection agencies in the UK, selects Semafone technology to enhance their data security and give peace of mind to customers making payments over the phone.

  11. Semafone CFO Katherine Grover named in the Timewise 2014 Power Part Time list, a roll call of 50 powerful UK executives who all work part time or flexibly.

  12. Ian Sutcliffe appointed as Semafone’s global channel sales director. He will be responsible for growing Semafone’s global network resellers and supporting the development of strategic partnerships.

  13. Semafone receives £4m growth capital investment from BGF (Business Growth Fund) and a further £1m from Octopus investments and other existing shareholders.

  14. Semafone awarded a United States patent for its secure payment method. The US patent allows Semafone to protect its intellectual property in North America.

  15. Semafone signs a partnership agreement with Sabio - the customer contact technology specialist. Sabio will incorporate Semafone into its portfolio of PCI compliance solutions for its Avaya customers.

  16. Semafone becomes the first vendor to achieve three of the highest levels of accreditation; PA-DSS, PCI Level 1 certification and be a registered Visa merchant agent.

  17. Semafone research shows that 86% of people – 91.5% of women and 81.9% of men - would not do business with a company that had experienced a data breach.

  18. A survey commissioned by Semafone reveals that 40% of 25-34 years olds are putting themselves at risk of fraud by reading their credit and debit numbers out loud in public places.

  19. Amica Mutual Insurance Company selects Semafone’s secure payments solution across 40 branches and customer call centre locations across the U.S. to provide exemplary customer service for its policyholders.

  20. In a joint project with Capita, Semafone provides Harrow Council’s primary contact centre with a new payment system which is fully compliant with Payment Card Industry Data Security Standard (PCI DSS) regulations.

  21. Sky’s implementation of Semafone is named Compliance Project of the Year at the inaugural FSTech/Retail Systems Payments awards.

  22. Semafone launches a trustmark, “Secured by Semafone®” for secure telephone payments, providing a guarantee of security for customers. Ultra Communications and Automated Transaction Services (ATS) will include the mark in their own offerings.

  23. Semafone V3 software is released, becoming the only secure voice application to achieve PA DSS compliance.

  24. Semafone announces partnership with voice and data communications specialist Gamma to provide a fully hosted secure payments solution for contact centres, reducing the cost of compliance compared to the price of CPE (Customer Premise Equipment) deployment.

  25. An exciting new project begins with Paycorp, the Australian payment solutions company, Semafone is to be deployed by global interconnection and data centre company Equinix.

  26. Virgin Atlantic Airways selects Semafone to protect card data throughout its contact centres worldwide.

  27. Servebase provides its customers with access to Semafone technology via its hosted payment page and gateway service, ANYpay.

  28. Yorkshire Water use Semafone for all customer telephone payments.

  29. Nemo Personal Finance, the secured loans provider, announces its implementation of Semafone to ensure that customer payments by telephone are compliant with Payment Card Industry (PCI) security regulations.

  30. Real Business magazine & Wonga identify Semafone as a ‘Future 50’ company: one of “the bold, disruptive new generation of entrepreneurial businesses that are triggering change in their market.”

  31. Semafone moves to new UK headquarters in Guildford, Surrey and signs the Low Carbon Workplace Charter, an on-going commitment to minimise its carbon emissions.

  32. Moneris Solutions, Canada’s largest credit and debit card processor, signs partnership deal with Semafone.

  33. Management team is boosted by appointment of Katherine Grover as CFO and Sam Harry as Development Director.

  34. ExoIS joins forces with Semafone as a major reseller, OEM and hosting partner in North America.

  35. Aviva Canada adopts Semafone to protect customer card data and to comply with North American financial services and PCI regulations.

  36. Independent investment research firm Stansberry & Associates selects Semafone to secure card payments in its contact centres.

  37. Semafone is granted a patent (GB2473376) for use of DTMF (Dual-Tone Multi-Frequency) signalling to capture card data securely from call centre customers during live phone calls and pass these on to payment systems for processing.

  38. Semafone wins the METAward (Merchant Emerging Technology Award) Start-up category in Las Vegas. The award recognises companies delivering the most innovative, cutting edge technology for managing payments and risk in electronic commerce.

  39. TVG, the US counterpart of BetFair, implements Semafone in the USA.

  40. The company receives further £1.5M funding, primarily from existing investors, to build on its overseas expansion in Europe, US, Canada, Australia and South Africa.

  41. Payment industry pioneer David Sear joins Semafone as Chairman.

  42. Semafone’s secure voice transaction system goes live with 14,000 agents at Sky.

  43. Semafone partners with Intuate Group to offer secure voice transactions to contact centres in South Africa.

  44. Health and Care Professions Council (HCPC) adopts Semafone for registration and renewal of membership.

  45. Acticall and Semafone agree strategic partnership to secure card data in French contact centres.

  46. Yorkshire Water selects Semafone for all telephone payments from customers.

  47. The Cartridge People (Higham & Higham) implement Semafone in the UK.

  48. Logica adopts Semafone to handle payments for broadband and telephone services on behalf of the Post Office.

  49. Version three of product goes live - move from Aculab cards to SIP architecture.

  50. Response, the provider of outsourced contact centre services and software solutions to major brands, offers Semafone card payment security to its customers.

  51. Global customer communications specialist Noble Systems partners with Semafone to provide the solution to UK contact centres.

  52. International online gaming company Betfair implements Semafone for its customers in UK & Ireland.

  53. Specialist information security practice Foregenix becomes Semafone partner.

  54. Semafone keeps card data safe for the UK’s largest child trust fund provider – Family Investments.

  55. Car number plate specialist Registration Transfers chooses Semafone for telephone payments.

  56. Insurance specialist Markel implements Semafone in the UK.

  57. Reseller agreement signed, appointing TalkTalk Business as an authorised reseller of Semafone solutions.

  58. The Logic Group and Semafone sign strategic partnership agreement.

  59. WorldPay signs partnership agreement with Semafone.

  60. Semafone is chosen to reduce the scope of PCI DSS compliance for loans and mortgage company Swift Group.

  61. John Lewis and Argos use Semafone through their agreement with outsourced contact centre specialist beCogent.

  62. Semafone wins best product at the European Call Centre Awards.

  63. Semafone signs partnership agreement with Barclaycard.

  64. Semafone moves to new office premises in Chertsey.

  65. Octopus Ventures invests £1.9M to help accelerate growth in the UK and overseas through investment in sales and marketing.

  66. Outsourced call centre specialist beCogent (now part of Teleperformance) implements Semafone on behalf of Fortnum & Mason.

  67. Specsavers signs an agreement with Semafone to secure telephone payments for their customers throughout the UK.

  68. QSS implements Semafone through its agreement with contact centre service provider Careline to protect telephone payments for magazine subscriptions and renewals.

  69. The Foreign & Commonwealth Office goes live with Semafone for payments made via the British Passport Information Helpline, managed by Careline.

  70. Semafone is established as a separate company by David Jackson and Charles Cooper-Driver. Tim Critchley takes the helm as Semafone CEO while Graham Thompson becomes head of sales and Mick Beadle is appointed as Operations Director.

  71. Manchester Airports Group begins using the Semafone technology as part of its agreement with Careline Services.

  72. Three key team members are appointed:
    Tim Critchley, experienced director of technology start-ups; Graham Thompson, IT sales expert; and Mick Beadle, contact centre veteran.

  73. Semafone begins its incubation within outsourced contact centre company Careline Services. Founders David Jackson and Charles Cooper-Driver identify a need to resolve the PCI compliance challenges faced by the contact centre industry.

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