Meet The Semafone Management Team

Management Team

Tim Critchley - Chief Executive Officer

Tim is an experienced director of technology start-ups in both product and service focused sectors.

Tim has been the CEO of Semafone for over 6 years and has led the company from a UK start up to an international business that spans five continents. He has helped secure Series A and Series B rounds of funding from various investor groups including the BGF and Octopus. Under his leadership, the company has secured global partnerships and won clients that span a range of industry sectors including major brands such as Aviva Canada, BT, Rogers Communications and Sky. Prior to joining Semafone, he was COO at KnowledgePool Group, the UK’s leading provider of managed learning services where he helped complete a successful turnaround in 3 years. Tim graduated from the London School of Economics and has an MBA from Manchester Business School.

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Katherine Grover – Chief Financial Officer

Katherine is a chartered accountant with 20 years’ experience of working with fast-growing companies.

She has worked with businesses in a range of sectors including biotechnology, healthcare, outsourcing and information technology. Katherine joined Semafone from KnowledgePool Group Limited, where she was Group Finance Director, having previously held the post of Finance Director of interactive systems integrator Rubus.  Katherine has considerable experience of raising and managing venture capital funding, as well as floating companies on the London Stock Exchange and NASDAQ. Katherine began her financial career at PriceWaterhouse Coopers and holds a chemistry degree from the University of Southampton.

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Iain Johnston - Chief Operating Officer

Iain is Semafone’s Chief Operating Officer; responsible for all aspects of product development and delivery.

His remit includes research and development, build & production, implementation and customer support. Previously, Iain was the head of the PCI programme at Sky. During this time, he selected and implemented DTMF masking technology from Semafone across 14,000 call centre agents.  Iain has  also spent time as a consultant for BT, developing their PCI value proposition. He joined Semafone from Strategic Transformation, where he was a director for ten years.

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Iain Regan - Global Sales Director

Iain has over 20 years’ experience leading international teams and executing strategic sales campaigns.

As Semafone’s Global Sales Director Iain is leading the team responsible for revenue growth and market engagement worldwide. He joined Semafone from Firstsource, where he spent six years in international leadership roles, and has extensive experience in the outsourcing and consulting industry.  His knowledge of the operational side of contact centres, in North America and Australia as well as Europe, provides him with an expert and first hand understanding of the requirements of Semafone’s customers. Iain holds a degree in Science from Kingston University.

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Ben Rafferty – Global Solutions Director

Ben has over fifteen’ experience of delivering speech recognition, IVR and contact centre automation on CPE and hosted platforms.

At Semafone, Ben is responsible for the smooth deployment of Semafone solutions into hosted environments and for the overall management of Semafone’s hosted offering.

Starting as an engineer and working up through a variety of roles, Ben’s career includes the successful delivery of programmes for a wide variety of organisations including large multi-national corporations such as SAP, Deloitte, Interflora and Odeon, as well as local and central government, Parliament, the NHS and all “Blue Light” services in the UK and Europe.

Board Members >>