Gary is recognized worldwide as an authority on contact center and unified communications technologies and solutions.
With a proven track record for delivering outstanding leadership and stakeholder value throughout his 30-year career, Gary has been recognized by the contact center industry with a Lifetime Achievement Award. Prior to joining Semafone, Gary was senior vice president and general manager of Engagement Solutions at Avaya, where he helped take the company public and produce over $1.2B in revenue for the contact center solutions annually. Before this, he worked for Aspect Software in multiple senior leadership roles, having served as both chief executive officer and chief technology officer as the company (formerly Aspect Communications) merged with Concerto Software. Gary is also regarded as a pioneer of contact center technologies such as automatic call distribution (ACD), computer-telephony integration (CTI), workforce optimization (WFO), and the integration of contact centers and enterprises through unified communications. Gary received his Bachelor’s of Science degree from Western Kentucky University.
John is a chartered accountant with over 20 years’ financial and commercial experience working within fast-growing technology and telecom companies.
He has worked with businesses spanning mobile and fixed line Telecoms, Manufacturing, SaaS and Telematics. John joined Semafone from the Nowtel Group, a provider of fixed line telecom and MVNO services, where he was CFO, having previously held the post of Operations and Finance Director of iHub, a provider of hosted IP telephony. John has considerable experience of leading teams to support profitable growth in rapidly developing businesses as well as leading funding initiatives to allow the businesses to expand. John began his financial career at PriceWaterhouse Coopers and holds a Biology degree from the University of Newcastle Upon Tyne.
Iain is Semafone’s Chief Operating Officer; responsible for all aspects of product development and delivery.
His remit includes research and development, build & production, implementation and customer support. Previously, Iain was the head of the PCI DSS program at Sky, where he selected and implemented DTMF masking technology from Semafone across 14,000 call centre agents. Iain has also spent time as a consultant for BT, developing the company’s PCI DSS value proposition. He joined Semafone from Strategic Transformation, where he was an executive for ten years.
Iain is responsible for Semafone’s global growth, including customer and partner success programs.
As Semafone’s Chief Commercial Officer Iain leads the sales, partner and customer success teams responsible for revenue growth and market engagement worldwide. He has over 20 years’ experience in outsourcing, technology and consulting industries; leading international teams for organisations including Firstsource Solutions, SITEL and HGS. Iain holds a degree in Science from Kingston University.
Caroline is Semafone’s HR Director, responsible for leading the people agenda for our next phase of growth.
Caroline has over 12 years experience working in HR and has previously worked with a number of technology-focused SMEs across a variety of sectors including insurance, disruptive app-based technology, digital marketing, market research and financial services. With extensive experience in fast headcount growth she is responsible for shaping the company culture and providing direction on organisational issues and structure, role alignment, change initiatives and people strategy to facilitate growth on an International scale.