Covid-19 Notice

Semafone is closely monitoring the global impact of the coronavirus and is taking all precautionary measures to protect our staff and to maintain operations. Read More

There is currently no impact on our business, and we have robust contingency plans in place to ensure the safety of our employees and continuity of our operations for all our customers should the virus spread at an increased rate. If you have any questions, please contact us at [email protected].

We have issued country specific guidance on travel to all employees and are monitoring threat levels and reissuing guidance accordingly. Our employees are fully equipped to work from home in all of our geographical locations and we will be keeping home working as the norm until risk levels have significantly declined.

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We’re proud to lead the secure payments industry and have a robust set of credentials to back it up. As a testament to our commitment to security,  we comply with many of the world’s most stringent and respected security frameworks, including ISO 27001:2013.

Learn more below.

About the Standard

The international standard for information security certification that customers look to for assurance that a vendor can be trusted with customer data. ISO27001 takes a best practice approach to information security by addressing people, processes and technology. Having held the ISO27001 certification for more than six years, Semafone has consistently maintained this industry seal of approval.


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ISO 27001 Certification

Certification Process

To achieve the certification, Semafone was assessed against the framework and guidelines of the International Organization for Standardization’s information security management system (ISMS). This included measurement by an SGS approved external evaluator of Semafone’s people, processes and technology against the ISMS framework.

James Neville, Auditor at SGS noted, “The Executive Management of Semafone have created a strong organizational culture of security, through a robust and mature Information Security Management System, which ensures the delivery of secure and resilient services.  Continued certification is recommended.”

“Sophisticated resilience planning, as well as robust response mechanisms, enabled the organization to respond decisively to risks presented by the global COVID-19 pandemic.  In its response, Semafone was able to mitigate the threat of normal operations being interrupted whilst also prioritizing the health and well being of its personnel.”

“The frictionless adoption of the remote working strategy, together with aggressive control measures taken in offices demonstrated the effectiveness of all continuity arrangements.  In addition, the organization’s capability to facilitate the audit remotely, is testament to its overall ability to maintain operations during significant disruption.”

“Continued investment in security technologies ensures the organization is well placed to adapt to changes in the Information Security threat landscape and is able to maintain the advanced level of security afforded to clients in the delivery of secure payment services and protection of their information.  The organization’s Executive Management stays dedicated to promoting the importance of all principles of Information security which has resulted in these values becoming further embedded into the organization’s culture.”