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Secure Call Centre Voice Transactions

Eliminate costly PCI programmes with Semafone.

Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments.

The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system.

By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.

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How it works

What we do

Latest

CEO Tim Critchley on why protecting data is key in retail customer experience

Retail has been singled out as the industry who has suffered the most data breaches. Semafone CEO Tim explains why protecting data is essential for ensuring good customer experience.
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Global Solutions Director Ben Rafferty Explains Why Call Centers Should Abandon Pause and Resume

Five reasons why call centers should abandon Pause and Resume explained in InfoSecurity Magazine. If your call center takes customers’ payment card information over the phone, you may very well be relying on an inadequate and outdated practice: stop/start.
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Ben Rafferty Talks Reducing AHT and Improving Customer Experience in CSM

Can reducing AHT really result in a positive customer experience? No matter what industry you’re in, companies are always looking for ways to reduce operating costs and improve the bottom line.
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Global Solutions Director Ben Rafferty on Reducing AHT to Reduce Costs

How reducing AHT may still be the answer to cutting call center costs. No matter the industry, reducing costs is among the top business concerns of any C-level executive. In fact, a 2016 Deloitte survey revealed that 67 percent of business leaders expect cutting costs to be their number-one priority.
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News

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References

British Heart Foundation

“It is important for charities to show that they are leading by example in PCI DSS compliance….
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dlc

“Semafone’s proven experience in dealing with high volumes of card transactions, along with the industry knowledge of…
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The Caravan Club

“In Semafone, we found a secure solution that not only removed our contact centre completely from the…
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HGS

Often it is the outsource provider that is the first to be hit with the challenge of…
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Foreign and Commonwealth Office

Semafone provided a solution whereby card payments could be processed within our outsourcer environment without credit card…
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Family Investments – Reference

Our customers are happy that they can now pay by debit card over the phone, and we…
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Sky – Reference

We chose to work with Semafone because we could see a young company with an experienced team…
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Swift – Reference

When we first saw Semafone in action it was very impressive, much better than our previous system….
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Stansberry & Associates Investment Research – Reference

Our service to our customers is paramount, a secure system was never going to work if we…
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Nemo Personal Finance – Reference

The response from both customers and staff has been overwhelmingly positive. Customers understand how much more secure…
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