Secure Call Centre Voice Transactions
Eliminate costly PCI programmes with Semafone.
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments.
The award winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system.
By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Learn More >>How it works
What we do
Latest
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CEO Tim Critchley on why protecting data is key in retail customer experience
Retail has been singled out as the industry who has suffered the most data breaches. Semafone CEO Tim explains why protecting data is essential for ensuring good customer experience.
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Global Solutions Director Ben Rafferty Explains Why Call Centers Should Abandon Pause and Resume
Five reasons why call centers should abandon Pause and Resume explained in InfoSecurity Magazine. If your call center takes customers’ payment card information over the phone, you may very well be relying on an inadequate and outdated practice: stop/start.
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Ben Rafferty Talks Reducing AHT and Improving Customer Experience in CSM
Can reducing AHT really result in a positive customer experience? No matter what industry you’re in, companies are always looking for ways to reduce operating costs and improve the bottom line.
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Global Solutions Director Ben Rafferty on Reducing AHT to Reduce Costs
How reducing AHT may still be the answer to cutting call center costs. No matter the industry, reducing costs is among the top business concerns of any C-level executive. In fact, a 2016 Deloitte survey revealed that 67 percent of business leaders expect cutting costs to be their number-one priority.
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News
→- Major UK insurer chooses Semafone to protect customer data
- Semafone Announces Webinar on Risky Call Center Recording Practices
- Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments
- Semafone Wins Best Call Center Solution in the 2017 CNP Awards for Third Consecutive Year
- Semafone announces availability of secure telephone payment solution for call centers on Genesys AppFoundry
References
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British Heart Foundation
“It is important for charities to show that they are leading by example in PCI DSS compliance….
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dlc
“Semafone’s proven experience in dealing with high volumes of card transactions, along with the industry knowledge of…
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The Caravan Club
“In Semafone, we found a secure solution that not only removed our contact centre completely from the…
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HGS
Often it is the outsource provider that is the first to be hit with the challenge of…
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Foreign and Commonwealth Office
Semafone provided a solution whereby card payments could be processed within our outsourcer environment without credit card…
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Family Investments – Reference
Our customers are happy that they can now pay by debit card over the phone, and we…
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Sky – Reference
We chose to work with Semafone because we could see a young company with an experienced team…
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Swift – Reference
When we first saw Semafone in action it was very impressive, much better than our previous system….
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Stansberry & Associates Investment Research – Reference
Our service to our customers is paramount, a secure system was never going to work if we…
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Nemo Personal Finance – Reference
The response from both customers and staff has been overwhelmingly positive. Customers understand how much more secure…
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Events
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2017 PCI SSC North America Community Meeting
Learn all about the latest developments in payment security at the 2017 PCI SSC North…
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2017 PCI SSC Europe Community Meeting
Learn all about the latest developments in payment security at the 2017 PCI SSC Europe…
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