Enables contact centres to
reduce risk and to take
secure and PCI DSS compliant
payments over the phone.
Eliminates the potential for fraud by securely capturing and verifying your customer’s bank account information via the telephone keypad.
Protects and secures the sensitive personal information customers provide for ID vetting or customer identification.
These include: AO, Amica Mutual Insurance, British Heart Foundation, The Caravan Club, Flow Group, Game, Next, RNIB, Rogers, Santander, Sky and Virgin Holidays.
Our industry-agnostic solutions have been deployed by companies working in banking, BPO, casino & gaming, consumer services, debt recovery, financial services, healthcare, insurance, nonprofit, public sector, retail, telecommunications, travel & hospitality and utilities.
We extend our technology and business capabilities through powerful alliances with leading associations and solutions providers in the contact centre, telco and payments industries. Together, we ensure customers always have access to the latest and best technologies, compliance products and know how.
As you’d expect, our people are experts in their field. Semafone is home to some of the industry’s best developers, project managers,
technical architects, support engineers, sales and marketing talent. Combining solid experience with commitment and energy, they’re
dedicated to delivering best-in-class solutions and services to our customers.
Semafone’s technology, innovation and customer experiences have been recognised worldwide
by industry magazines, trade shows and partners.
Semafone’s CEO Tim Critchley has been recognised as the Business Leader of the Year at the prestigious Tech Leaders Awards. Tim was chosen for his strong leadership during the company’s expansion into the North American and Australian markets. Under his leadership, Semafone has achieved significant growth, particularly in the US where new client wins accounted for 49 per cent of revenues in 2016
Semafone was picked as the judges choice for Best Call Centre Solution at the 2017 CNP Expo, Florida. The annual CNP (Card Not Present) awards honour companies who contribute to the advancement of payments in environments where the card is not physically present, such as ecommerce, mobile, or call centre environments.
Semafone has been recognised as one of Surrey’s most successful businesses by accountancy and business advisory firm BDO. In an accolade that acknowledges its significant contribution to the local economy, Semafone has been named as one of the top 20 fastest-growing companies in BDO’s Best in Business report.
Semafone’s patented payment method has been recognised as an industry-leading solution at the inaugural PCI Awards for Excellence, run by AKJ Associates. The award was given to Semafone for its “outstanding PCI DSS projects” delivered to insurance giant AXA and global telecommunications company Sky.
Semafone is delighted to announce it has been named a winner of Owler’s 2016 HOT In Guildford Award!
We are proud to announce Semafone has been named the Most Innovative Call Centre Technology Solution in 2016 by Corporate Vision Magazine’s Tech Innovator Awards.
Take a look at how our award winning software works!